Kenya
Shared team inbox
One shared inbox for WhatsApp, Instagram, Facebook and TikTok in Kenya
WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, SMS, Google Business Profile messages and your website chat land in one queue. Your team works from it together, with assignment, private notes and every customer's full history.
Every channel in one queue
Assign chats to staff
Private team notes
Full customer history
One shared inbox
Inside the inbox
Built for a small team with a busy counter
Everything a Kenyan shop, salon or clinic needs to answer customers properly, in one screen.
Channels
Every message in one place
WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, SMS, Google Business Profile messages and website live chat, side by side.
Assignment
Every chat has an owner
Give a conversation to the right person, so nothing waits because everyone assumed someone else had it.
Notes
Talk to your team privately
Leave a note inside the chat for a colleague. The customer never sees it.
History
The whole story on one profile
Past chats, bookings, payments and tags sit beside the conversation, whichever channel the customer used.
Logins
Each staff member signs in
No more one shared phone. You can see who replied, and when.
AI agent
Answers first, hands over when needed
The AI agent handles the questions you hear every day, and passes the chat to a person with everything attached.
How a message moves
From a customer's message to a closed sale
01
The message arrives
A customer writes on WhatsApp, comments then DMs on Instagram, or opens your website chat. It lands in the same inbox.
02
The AI agent replies
It answers with your real prices and hours, offers free booking slots, or sends a payment link.
03
A person takes over
When the customer needs a human, the chat is assigned to a staff member with the full conversation attached.
04
Everything is recorded
The booking, payment and notes stay on the customer's profile for next time.
Example
An Instagram question, answered by the right person
A fictional Kilimani boutique. The customer asked on Instagram, and the team saw it in the shared inbox.
One queue for every channel
Instagram and WhatsApp messages sit together, so nobody has to check five apps.
Handover with context
Achieng sees what the AI agent already said before she replies.
Notes stay internal
The team can agree on a delivery time in a private note before answering.
AI and people together
The AI agent answers first, your team closes
It takes the repeated questions so your staff can spend their time on the customers who are ready to buy.
No repeating
Your staff member sees everything the customer already told the AI agent, so the customer never starts again.
Handover on your terms
Decide which questions go straight to a person, such as complaints, custom orders or anything medical.
Back to automation
Once your team is done, the booking reminders and follow-ups carry on as normal.
Side by side
Separate apps against one shared inbox
What a typical day looks like before and after.
In short
What the inbox gives you
1 inbox
WhatsApp, Instagram, Facebook, TikTok, Telegram, SMS, Google and web chat together.
24/7
The AI agent covers the hours your team is off.
Every staff member
Their own login, their own assigned chats.
Full history
Every conversation, booking and payment on the customer's profile.
Why DMly
Why businesses in Kenya choose DMly
Your customers already message you on WhatsApp and pay by M-Pesa. DMly puts both in one place, with costs explained in shillings before you send.
01The official WhatsApp API, on your numberDMly runs on Meta's official WhatsApp Business API with your own number, and co-existence keeps the WhatsApp Business app working on your phone.
02M-Pesa and card in the chatSend payment links and invoices through Paystack or Flutterwave, whichever you enable. DMly adds no fee, and receipts go out automatically.
03Every channel, one inboxWhatsApp, Instagram, Facebook, TikTok, Telegram, SMS and website chat, answered by one team with assignment, notes and full history.
04Message costs you can seeMeta bills Kenya at its Rest of Africa rate: about KSh 2.92 per delivered marketing message and about KSh 0.52 for utility. DMly adds nothing on top.
05Opt-in and STOP built inBroadcasts go to customers who opted in, and STOP replies are honoured on every channel, which helps you respect the Data Protection Act, 2019.
06Set up with you, freeOur team gets on a video call, connects your channels, builds your first flows and helps with Meta business verification at no cost.
Questions
Shared team inbox: what Kenyan owners ask
Can several staff reply on one WhatsApp number?
Yes. Once your number is on the official WhatsApp Business API through DMly, each staff member signs in to the shared inbox and replies from the same business number.
Which channels can I connect?
WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, SMS, Google Business Profile messages and website live chat.
Can I still use WhatsApp on my phone?
Yes. With co-existence, the WhatsApp Business app keeps working on your phone, and the same conversations show in DMly for your team.
Can customers see our internal notes?
No. Notes are only visible to your team inside DMly.
What happens when the AI agent cannot answer?
It hands the conversation to a person and the chat is assigned with the full thread attached, so your staff member can pick up straight away.
Stop passing one phone around the shop
Seven days free, no card needed. Our team sets it up with you on a video call.