South Africa
For shops, boutiques, spaza shops and wholesalers
Sell on WhatsApp in South Africa, from catalogue to delivery
Show your products in the chat, take the order, collect payment by card or EFT and send delivery updates without leaving WhatsApp. Then tell opted-in customers when new stock lands.
Products in the chat
Card or EFT payment links
Delivery updates
Broadcasts to opted-in customers
Turn interest into orders
The problem
Where a shop loses sales in the chat
Customers already want to buy on WhatsApp. The trouble is everything that happens after hello.
Is this available?
The same question a hundred times
Stock, sizes, colours and prices get asked all day, and every slow answer costs a sale.
Lost orders
Buried under new messages
An order typed in the chat on Monday is impossible to find by Wednesday.
Payment proof
Waiting for the EFT to show
Checking screenshots against the bank app slows down every order.
Where is my parcel?
Delivery questions all week
Customers message to ask about their order because nobody told them it left.
Bulk buyers
Wholesale quotes take hours
Building a price for a spaza owner restocking twenty lines takes time you do not have.
New stock
Nobody hears about it
You post a new range once and most of your past customers never see it.
The conversation
From a product question to a paid order
A Cape Town customer buying from a fictional Sea Point boutique.
Answers straight away
The AI agent knows your products, prices, sizes and delivery options.
Payment in the chat
A Paystack link takes card or EFT, and the receipt goes out automatically.
Updates without asking
The customer hears when the order is packed and when it is on its way.
How it works
Every order, from first message to repeat purchase
01
They ask
A comment on Instagram, Facebook or TikTok gets a private DM with the price and a link, and WhatsApp questions are answered at any hour.
02
They order
Products, sizes and quantities confirmed in the chat, and the order is tagged in your CRM.
03
They pay
A card or EFT payment link or invoice in the chat, with an automatic receipt.
04
They are updated
Order confirmed, packed and on its way, sent as WhatsApp messages.
05
They come back
Every customer gets a Google review request, and opted-in customers hear about new stock and specials.
Who it is for
From a corner spaza to an online store
Shops
Fewer calls, more orders
Customers check stock and order for collection or delivery in the chat.
Boutiques
New ranges, seen
Broadcast the new season to customers who opted in, with a button to reply and order.
Spaza shops
Orders ready for collection
Regulars send their list in the chat and get a message when the order is packed.
Wholesale
Quotes and invoices in the chat
Send an invoice for a bulk order, take payment by card or EFT and keep the history with the customer.
What changes
What your shop gets back
Orders you can find
Every conversation, order and payment sits with the customer's record in one shared inbox.
Paid before it ships
Payment links and invoices mean no more checking screenshots against the bank app.
Online store automations
Shopify and WooCommerce stores can send order updates, abandoned cart reminders and cash on delivery confirmations on WhatsApp.
Customers who come back
Segments and tags let you send the right offer to the right group, only to people who opted in.
What you switch on
What a shop runs on DMly
Card or EFT
Payment links and invoices in the chat through Paystack, with receipts sent automatically.
24/7
Stock, price and delivery questions answered at any hour.
Opt-in only
Broadcasts to customers who agreed, with a report of delivered, opened and replied.
Shopify and WooCommerce
Order updates and abandoned cart reminders on WhatsApp.
Why DMly
Why businesses in South Africa choose DMly
The chats your customers already start on WhatsApp, Instagram and Facebook, answered, booked and paid for in one place.
01The official WhatsApp APIRuns on Meta's official WhatsApp Business API on your own number, and the WhatsApp Business app keeps working on your phone.
02Every channel, one inboxWhatsApp, Instagram, Facebook, TikTok, Telegram, SMS, Google Business Profile and website chat, answered by one team.
03Card and EFT in the chatSend Paystack payment links and invoices for card or EFT, or card through Flutterwave. DMly adds no fee.
04An AI agent on every planTrained on your services, prices and hours. It answers day and night, books, and hands over to your team with the chat attached.
05Meta's costs, nothing addedA marketing message costs about R0.63 and a utility message about R0.16 at Meta's South Africa rate. Incoming messages are free.
06Set up with you, freeOur team helps with Meta business verification and builds your setup with you on a video call, at no cost.
Questions
What shop owners in South Africa ask us
How do I sell on WhatsApp in South Africa?
Connect your number to the official WhatsApp Business API through DMly, train the AI agent on your products and prices, and send payment links by card or EFT in the chat. Our team helps you set it up on a video call.
Can customers pay by EFT in the chat?
Yes. A Paystack link in the chat lets customers pay by card or EFT, or you can use Flutterwave for card payments. Receipts go out automatically and DMly adds no fee.
Can I send a broadcast to all my customers?
You can broadcast to customers who opted in to hear from you. POPIA section 69 requires consent for direct marketing, and DMly honours STOP and opt-outs on every channel.
What does a WhatsApp broadcast cost in South Africa?
Meta charges about R0.63 per delivered marketing message (US$0.0379 at its South Africa rate), and utility messages such as order updates cost about R0.16. DMly adds nothing to Meta's rates.
Does it work with my Shopify or WooCommerce store?
Yes. DMly sends order updates, abandoned cart reminders and cash on delivery confirmations on WhatsApp for Shopify and WooCommerce stores.
Can my whole team answer from one number?
Yes. Everyone works from one shared inbox with assignment, notes and the full history, and the WhatsApp Business app keeps working on the shop phone.
Turn chats into paid orders
Seven days free, no card needed. Our team sets it up with you on a video call.