Unified Team Inbox

One Inbox. Total Conversation Control.

Centralize customer messages and team collaboration in DMLY’s Unified Team Inbox. Assign, respond, and resolve conversations seamlessly across all connected channels.

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Partnership with over 5000+ worldwide companies

Simplified Customer Communication

Bring all customer and prospect interactions into one place for faster responses and better collaboration.

Intelligent Chat Assignment & Routing

Distribute conversations automatically using a round-robin assignment system. Ensure chats are evenly routed to available team members so no message is missed and response times stay fast.

Engage, Convert, and Support in One Place

View complete message threads and conversation history in a single inbox. Deliver personalized interactions that help you engage customers, drive conversions, and provide consistent support.

Unified Inbox Across All Channels

Manage conversations from WhatsApp, Instagram, Messenger, Telegram, and Webchat in one centralized inbox. Give your team full visibility into every interaction, no matter where customers reach out from.

Flexible Contact Context & Personalization

Enrich every contact with tags, internal notes, and custom variables. Give your team the context they need to personalize conversations and deliver more relevant, human-like responses at scale.

Advanced Filtering for Faster Action

Quickly find and prioritize conversations using smart filters by tags, keywords, channel, or assigned team. Stay organized, reduce noise, and focus on the conversations that matter most.

Centralized Contact Management

Manage conversations at scale with a unified contact system built for high-volume messaging. Easily import and organize contacts, apply tags for segmentation, and gain better visibility into customer activity and reporting.

Don't take our word for it, see what our clients say

Over 5000+ customers worldwide

“Before DMLY, our customer support was scattered across multiple apps. Now our bots handle order tracking, FAQs, and product recommendations automatically. Response time dropped by nearly 40%, and our agents only step in for complex issues. It’s the perfect mix of automation and human support.”

Diego Martínez

CasaLuxe Home Store

“As a business coach, I rely heavily on WhatsApp broadcasts and automated flows. DMLY makes it incredibly easy to nurture leads, send reminders, and onboard clients without lifting a finger. The AI agent feels natural and personal, my students actually think I typed the replies myself.”

Emily Chen

Emily Chen Coaching

“DMLY has completely transformed how our team manages client communication. Having all channels, WhatsApp, Instagram, Messenger, Telegram, and webchat, in one unified inbox means nothing gets missed. The analytics help us understand which campaigns drive real conversations and conversions. It’s made our entire workflow faster and more transparent.”

Aisha Thompson

BrightScale Media

“We switched to DMLY after struggling with inconsistent customer onboarding. Their AI flows now guide new users through setup, answer technical questions, and escalate issues to our team when needed. Our activation rate improved so quickly that we now integrate DMLY into all our customer journeys.”

Sarah Williams

FlowSpark Technologies

“DMLY has been a game-changer for our restaurant. Reservations, menu inquiries, delivery updates, all automated. The analytics show us peak hours and common customer questions, helping us improve operations. Our team loves it because it saves hours every single week.”