Terms of Service

These Terms and Conditions (“Terms“) govern your access to and use of DMLY (dmly.io), a product operated by Client Path, LLC, a company registered in the United States (“Company“, “we“, “us“, or “our“).

By accessing or using DMLY, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

1. Definitions

• “DMLY” or “Services” means the DMLY platform, website, dashboards, APIs, integrations, and related services.
• “Customer” or “You” means the individual or legal entity using DMLY.
• “End-Users” means your customers, leads, contacts, or users whose data you process through DMLY.
• “Customer Data” means data submitted, uploaded, or processed by you through the Services.
• “Content” means messages, media, automation rules, templates, workflows, and other materials created or uploaded by you.
• “Channels” means the supported messaging and communication channels you connect to DMLY, including WhatsApp Business API, Instagram, Facebook Messenger, TikTok, Telegram, SMS, Live Chat, and Google Business Profile.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms. If you are using DMLY on behalf of an organization, you represent that you are authorized to bind that organization.

3. Account Registration

To use DMLY, you must create an account and provide accurate, complete, and up-to-date information. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities conducted under your account
• Promptly notifying us of unauthorized use

4. Scope of Services

DMLY provides:

• Omnichannel messaging automation across WhatsApp Business API, Instagram, Facebook Messenger, TikTok, Telegram, SMS, Live Chat, and Google Business Profile
• AI-powered workflows and responses
• Contact and conversation management
• Analytics, routing, and integrations with third-party platforms

We may update, modify, or discontinue features at any time to improve the Services or comply with platform requirements.

5. Acceptable Use

You agree not to use DMLY to:

• Send spam, unsolicited, or unlawful messages
• Violate WhatsApp, Meta (Facebook Messenger, Instagram), TikTok, Telegram, SMS/carrier, Google Business Profile, Live Chat, or other platform policies
• Infringe intellectual property or privacy rights
• Transmit malicious code or harmful content
• Misrepresent your identity or affiliation

We reserve the right to suspend or terminate accounts that violate these Terms.

6. Messaging Platform Compliance

You acknowledge and agree that:

• You are solely responsible for obtaining lawful opt-in and consent from End-Users
• You must comply with:
  • WhatsApp Business Messaging Policy
  • Meta Platform Policies (Facebook Messenger and Instagram)
  • TikTok Business and Messaging policies
  • Telegram Bot API policies
  • SMS and carrier requirements, including the TCPA, CTIA messaging guidelines, and US 10DLC registration where applicable (including the requirements of aggregators such as Twilio and Plivo)
  • Google Business Profile and Google Business Messages policies (including reviews and Q&A guidelines)
  • Live Chat / website-widget usage, disclosure, and consent requirements
  • Applicable data protection and consumer laws
• DMLY does not independently initiate messages
• All messaging automations are configured and controlled by you

Violation of platform policies may result in suspension or termination of messaging features.

7. Customer Data & Privacy

You retain ownership of all Customer Data. We process Customer Data solely to provide the Services, in accordance with:

• Our Privacy Policy
• The Data Processing Agreement (DPA)
• The Meta/WhatsApp Privacy Addendum (where applicable)
• The platform-specific terms and privacy addenda of the Channels you connect, including TikTok, SMS carriers and aggregators (such as Twilio and Plivo), Google Business Profile, and Live Chat

You warrant that you have all necessary rights and permissions to process Customer Data.

8. AI-Powered Features

DMLY offers optional AI-powered features that may process message content to generate responses or automate workflows.

You acknowledge that:

• AI outputs are generated automatically and may not be error-free
• You are responsible for reviewing and approving AI-generated content
• Highly sensitive personal data should not be submitted into AI workflows
• Customer Data is not used to train public AI models

9. Fees, Billing, and Payments

Certain features require payment. By subscribing, you agree to:

• Pay all applicable fees according to your selected plan
• Provide accurate billing information
• Allow automatic renewals unless canceled

Payments are processed by third-party providers such as Stripe. Failure to pay may result in suspension or termination of Services.

10. Suspension & Termination

We may suspend or terminate your account if:

• You breach these Terms
• You violate platform or legal requirements
• Your use poses security or compliance risks
• Required by law or platform partners

You may terminate your account at any time via the dashboard. Upon termination, access to the Services will cease.

11. Intellectual Property

DMLY and all related software, trademarks, logos, and documentation are the exclusive property of Client Path, LLC.

You are granted a limited, non-exclusive, non-transferable license to use the Services during your subscription period.

You may not:

• Reverse engineer or copy the platform
• Resell or sublicense without authorization
• Remove proprietary notices

12. Third-Party Services

DMLY integrates with third-party platforms and services, including WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, SMS carriers and aggregators (such as Twilio and Plivo), Live Chat, and Google Business Profile. We are not responsible for:

• Third-party outages or disruptions
• Changes to third-party APIs or policies
• Data practices of third-party services

Your use of third-party services is governed by their own terms.

13. Disclaimers

The Services are provided “as is” and “as available.” We do not guarantee uninterrupted, error-free, or fully accurate operation.

To the maximum extent permitted by law, we disclaim all warranties, express or implied.

14. Limitation of Liability

To the maximum extent permitted by law:

• Client Path, LLC shall not be liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim

This limitation applies regardless of the legal theory asserted.

15. Indemnification

You agree to indemnify and hold harmless Client Path, LLC from claims arising out of:

• Your use of the Services
• Your Content or Customer Data
• Violations of platform policies or laws
• Messaging without lawful consent

16. Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notifications. Continued use constitutes acceptance.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Courts of England and Wales shall have exclusive jurisdiction.

18. Contact Information

For questions about these Terms:

Client Path, LLC (DMLY)
Website: https://dmly.io
Email: hello@dmly.io