South Africa
AI agent for WhatsApp
An AI agent for WhatsApp in South Africa that answers in your voice, 24/7
Trained on your services, prices, hours and FAQs, the DMly AI agent answers customers on WhatsApp, Instagram, Facebook and your other channels day and night. It quotes your real prices, books appointments, and hands over to your team with the whole conversation attached.
Trained on your business
Answers 24/7
Books and quotes
Hands over to a person
Your AI assistant
What it is
What an AI agent for WhatsApp actually does
It is not a menu of three buttons. It reads what the customer wrote and answers like someone who knows your business.
It learns from what you give it
You give the agent your services, prices, opening hours and the questions customers ask most. It answers from that, so it quotes your real prices rather than guessing.
It sounds like you
Warm and chatty for a salon, calm and precise for a dental practice. You choose the tone, and the agent keeps to it in every chat.
It does the work, not just the talking
It can check the diary, book a slot, send a quote or a payment link, and capture the details your team needs.
It knows when to step back
When a customer needs a person, the agent hands the chat to your team with everything already said attached.
What it can do
The jobs South African businesses hand to the AI agent first
Answers
Prices, hours and directions
The questions you answer twenty times a day, answered in seconds at any hour.
Bookings
Appointments and classes
It offers only free slots and books them, with a deposit link if the service needs one.
Quotes
Prices from your own list
It quotes the right figure for the service or product the customer asked about.
Leads
Qualifies new enquiries
It asks the questions you would ask, such as date, budget or area, and saves the answers on the customer's profile.
Payments
Links in the chat
When the customer is ready, it sends a payment link through Paystack or Flutterwave.
Handover
A person when it matters
Complaints, refunds and anything it is unsure about go to your team, with the full thread attached.
After hours
A late-night enquiry at a Stellenbosch physio practice
Illustrative conversation for a fictional practice. The front desk was closed.
It quotes correctly
The price comes from the practice's own list.
It books the slot
Only times that are free in the physio's diary are offered.
It hands over properly
A medical question is left for the physio, not answered by the agent.
Setting it up
How to train the AI agent on your business
We do it with you on a video call.
01
Add what you know
Your services, prices, hours, address and the answers to the questions customers ask most.
02
Choose the voice
Formal or friendly, short or detailed. Give it a few examples of how you would reply.
03
Set the handover
Decide which questions should always go to a person, such as complaints, refunds or medical questions.
04
Test, then switch on
Ask it the hard questions yourself, adjust the answers, then let it take live chats.
You stay in charge
The agent works for your team, not instead of it
Every chat is visible
Everything the agent says sits in the shared inbox, so you can read any conversation and step in.
Take over any time
A team member can reply in a chat at any moment, and the agent steps back.
On every plan
The AI agent works on every DMly plan, from the smallest up.
By business
How different South African businesses use it
Salons and barbers
Bookings while the scissors are busy
Prices, free slots and deposits handled while your team works on clients.
Gyms and studios
Class questions at 05:00
Timetables, membership questions and class bookings answered before the front desk opens.
GP and dental practices
Appointment requests after hours
Hours, consultation fees and bookings handled, with clinical questions passed to your staff.
Restaurants and shisa nyamas
Orders and reservations
Menu questions, bookings for a table and payment links for collection orders.
Why DMly
Why businesses in South Africa choose DMly
The chats your customers already start on WhatsApp, Instagram and Facebook, answered, booked and paid for in one place.
01The official WhatsApp APIRuns on Meta's official WhatsApp Business API on your own number, and the WhatsApp Business app keeps working on your phone.
02Every channel, one inboxWhatsApp, Instagram, Facebook, TikTok, Telegram, SMS, Google Business Profile and website chat, answered by one team.
03Card and EFT in the chatSend Paystack payment links and invoices for card or EFT, or card through Flutterwave. DMly adds no fee.
04An AI agent on every planTrained on your services, prices and hours. It answers day and night, books, and hands over to your team with the chat attached.
05Meta's costs, nothing addedA marketing message costs about R0.63 and a utility message about R0.16 at Meta's South Africa rate. Incoming messages are free.
06Set up with you, freeOur team helps with Meta business verification and builds your setup with you on a video call, at no cost.
Questions
AI agent questions from South African owners
Can an AI agent answer my WhatsApp messages in South Africa?
Yes. DMly's AI agent answers on your business number on the official WhatsApp Business API, and on Instagram, Facebook and your other connected channels, 24/7.
Will it make up prices?
It answers from the services, prices and FAQs you give it. Anything it does not know, or should not handle, it hands to your team.
Can it book appointments?
Yes. It checks the live diary, offers free slots, books them and can send a deposit link through Paystack or Flutterwave.
What happens when a customer wants a real person?
The chat goes to your team with the full conversation attached, so nobody has to repeat themselves.
Which plans include the AI agent?
Every DMly plan. Meta's per-message charges apply as normal to template messages, and DMly adds nothing to them.
Let the AI agent take the late-night messages
Seven days free, no card needed. Our team sets it up with you on a video call.