South Africa
Shared team inbox
A shared team inbox for WhatsApp, Instagram, Facebook and TikTok in South Africa
WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, SMS, Google Business Profile messages and your website chat land in one queue. Your team works from it together, with assignment, private notes and the full history of every customer.
Every channel in one place
Assign every chat
Private team notes
Full customer history
One shared inbox
The problem
Why one phone and four apps stops working
Most South African businesses outgrow their messaging setup long before they notice.
Messages arrive everywhere
A client asks about prices on Instagram, books on WhatsApp and complains in a Facebook comment. Each app has its own notifications, and somebody has to remember to check all of them.
Nobody knows who replied
When three people share the salon phone, two of them answer the same client and the third assumes it was handled. The client notices before you do.
History leaves with the handset
If the chats live on one phone, a lost or broken handset takes your customer history with it. A shared inbox keeps every conversation on the customer's profile.
Channels
Every channel your customers use, in one queue
Connect the ones you use today and add the rest later.
WhatsApp
On the official API
Your own number on Meta's WhatsApp Business API, with co-existence so the app still works on your phone.
Instagram
DMs and comment replies
Direct messages arrive in the inbox, and comment automation can send prices or a link by private DM.
Facebook
Messenger for your Page
Messages to your Facebook Page sit beside your WhatsApp chats, assigned the same way.
TikTok
Messages from your videos
When a video brings in enquiries, they land in the same queue as everything else.
Telegram and SMS
For customers who prefer them
Telegram chats and SMS conversations are kept on the same customer profile.
Google and website
Business Profile messages and live chat
Messages from your Google Business Profile and the chat on your website, answered by the same team.
Inside the inbox
Built for a small team that shares the work
Assignment
Every chat has an owner
Assign a conversation to a person, so a booking query at the Sea Point branch never waits for someone in Stellenbosch.
Notes
Talk to your team privately
Leave a note inside the chat for a colleague. The customer never sees it.
Profile
The whole story on one screen
Past chats, bookings, payments, tags and custom fields beside the conversation, whichever channel the customer used.
Tags
Sort as you go
Tag a chat as a quote, a complaint or a new lead, then use those tags to build segments later.
AI agent
Covers the quiet hours
The AI agent answers after hours and hands over to your team in the morning with the conversation attached.
Pipelines
See deals in progress
Move enquiries through your own stages, from first message to paid, without a separate spreadsheet.
Handover
The AI answers first, your team closes
The agent takes the repeat questions and hands over when a person is needed.
No repeating the story
Your staff member sees everything the AI said and everything the customer told it, so nobody asks the same question twice.
A person when it matters
Complaints, refunds and anything the AI is unsure about go to a human, with the full thread attached.
Automation picks up again
Once your team has replied, reminders and follow-ups carry on as normal.
A handover
From an Instagram question to a person in the Durban office
Illustrative conversation for a fictional dental practice.
Answered at once
The AI agent gives the practice's own prices and hours.
Handed over cleanly
A question about a medical aid claim goes to the front desk.
One profile
The chat, the booking and the notes sit on Naledi's record.
Getting started
How to set up a shared inbox with DMly
We do this with you on a video call.
01
Connect WhatsApp first
Your business number goes onto the official API, with the app still working on your phone.
02
Add your other channels
Instagram, Facebook, TikTok, Telegram, SMS, Google and website chat, one login at a time.
03
Invite your team
Each person gets their own login, so you can see who answered what.
04
Set the rules
Decide who gets which chats and what the AI agent hands over to a person.
Why DMly
Why businesses in South Africa choose DMly
The chats your customers already start on WhatsApp, Instagram and Facebook, answered, booked and paid for in one place.
01The official WhatsApp APIRuns on Meta's official WhatsApp Business API on your own number, and the WhatsApp Business app keeps working on your phone.
02Every channel, one inboxWhatsApp, Instagram, Facebook, TikTok, Telegram, SMS, Google Business Profile and website chat, answered by one team.
03Card and EFT in the chatSend Paystack payment links and invoices for card or EFT, or card through Flutterwave. DMly adds no fee.
04An AI agent on every planTrained on your services, prices and hours. It answers day and night, books, and hands over to your team with the chat attached.
05Meta's costs, nothing addedA marketing message costs about R0.63 and a utility message about R0.16 at Meta's South Africa rate. Incoming messages are free.
06Set up with you, freeOur team helps with Meta business verification and builds your setup with you on a video call, at no cost.
Questions
Shared team inbox questions from South African owners
Can several people answer the same WhatsApp number?
Yes. On the official API, everyone on your team answers the same business number from their own login, at the same time, on a laptop or a phone.
Which channels can I connect?
WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, SMS, Google Business Profile messages and website live chat, all in one inbox.
Will customers see our internal notes?
No. Notes stay inside DMly for your team. The customer only sees the replies you send.
Can I still reply from my phone?
Yes. With co-existence, the WhatsApp Business app keeps working on your phone, and your replies show in the shared inbox too.
What happens to messages after hours?
The AI agent answers 24/7 on every plan, books where it can, and hands anything it should not handle to your team with the conversation attached.
Stop passing one phone around the front desk
Seven days free, no card needed. Our team sets it up with you on a video call.