DMly
AI agent for Kenyan businesses

An AI agent for WhatsApp in Kenya that answers in your voice, 24/7

Trained on your services, prices, opening hours and FAQs. It answers customers at any hour in the tone you set, quotes the right shilling figure, books appointments and hands over to your team with the whole conversation attached.

Trained on your business Answers 24/7 Books and quotes Hands over to your team
Bakery owner focused on her work while enquiries are handled
Your AI assistant
What it can do

More than a menu of three buttons

The AI agent works on every DMly plan and on every connected channel.

Knowledge Answers from your own information Add your services, prices, hours and FAQs. It answers from them, not from guesses.
Bookings Books straight into the calendar It offers real free times and books the slot, with a deposit link if the service needs one.
Quotes Gives the right price It quotes from your price list in shillings, including extras like delivery to Karen or Kilimani.
Voice Sounds like your business Set the tone: warm and chatty for a salon, short and clear for a chemist, formal for a school.
Leads Asks the right questions It finds out what the customer wants, their budget and timing, and tags them in your CRM.
Handover Knows when to call a person Complaints, custom requests or anything you choose go straight to your team, with the chat attached.
Example

11pm on a Thursday, and the booking is still made

A fictional spa in Karen. The owner was asleep.

SS Serene Spa Karen WhatsApp Business API
Hello, do you do couples massage? What is the price? Good evening Chebet. Yes, a 60 minute couples massage is KSh 7,000 for two. It includes tea in the garden afterwards. Is Saturday afternoon free? Saturday has 2:00 pm and 4:00 pm free. Which suits you? 4pm Lovely. A KSh 2,000 deposit holds it: paystack.com/pay/serene-spa. You can pay by M-Pesa or card, and we will remind you on Friday.
Real prices The agent quotes from the spa's own price list.
Real availability It offers only times that are free in the therapist's calendar.
Deposit collected The slot is confirmed once the M-Pesa deposit is paid.
Setting it up

How to train your AI agent

We do this with you on the setup call.

01 Add your information Your services, prices, opening hours, location and the questions customers ask every day.
02 Set the tone Tell it how your business speaks, and what it should never say.
03 Choose the handover rules Pick the topics and words that pass a chat to a person straight away.
04 Test, then switch on Send it the questions your customers send, adjust the answers, then let it run.
Handover

It knows when a person should take over

Customers get a quick answer, and your team gets the conversations that need them.

Customer service team planning a messaging campaign
The full thread goes with it Your staff member sees everything the agent and the customer already said. You set the triggers A complaint, a large order or a specific word can send the chat to a person. It stays within what you told it If it does not know, it passes the question on rather than inventing an answer.
Side by side

An away message against an AI agent

What a customer gets when they message after closing time.

When a customer asks Away message DMly AI agent
How much is it? We will reply in the morning The price from your list
Are you free on Saturday? We will reply in the morning The real free times
Can I book? Call us tomorrow Booked, with a deposit link
Where are you? Nothing Your address and directions
I have a complaint Nothing Passed to a person with the chat attached
In short

What the AI agent gives you

24/7 Answers while you sleep, on public holidays and during the lunch rush.
Every plan The AI agent is included on every DMly plan.
Every channel WhatsApp, Instagram, Facebook, TikTok and the rest of your inbox.
Your voice The tone, words and rules you set.
Why DMly

Why businesses in Kenya choose DMly

Your customers already message you on WhatsApp and pay by M-Pesa. DMly puts both in one place, with costs explained in shillings before you send.

01The official WhatsApp API, on your numberDMly runs on Meta's official WhatsApp Business API with your own number, and co-existence keeps the WhatsApp Business app working on your phone.
02M-Pesa and card in the chatSend payment links and invoices through Paystack or Flutterwave, whichever you enable. DMly adds no fee, and receipts go out automatically.
03Every channel, one inboxWhatsApp, Instagram, Facebook, TikTok, Telegram, SMS and website chat, answered by one team with assignment, notes and full history.
04Message costs you can seeMeta bills Kenya at its Rest of Africa rate: about KSh 2.92 per delivered marketing message and about KSh 0.52 for utility. DMly adds nothing on top.
05Opt-in and STOP built inBroadcasts go to customers who opted in, and STOP replies are honoured on every channel, which helps you respect the Data Protection Act, 2019.
06Set up with you, freeOur team gets on a video call, connects your channels, builds your first flows and helps with Meta business verification at no cost.
Try DMly free for seven daysBook a demoNo card to start, and setup on a video call costs nothing.
Questions

AI agents for WhatsApp in Kenya: common questions

Will the AI agent give customers wrong prices?
It answers from the prices and information you add. If something is not in there, it passes the question to your team instead of guessing.
Can the AI agent book appointments?
Yes. It offers free times from your staff calendars, books the slot and can send a deposit link for M-Pesa or card.
Does it work on Instagram and Facebook too?
Yes. It works on every channel connected to your DMly inbox, including WhatsApp, Instagram, Facebook and TikTok.
Is the AI agent extra?
No. It is included on every DMly plan.
Can my staff take over a conversation?
Yes, at any time. The chat is assigned to them with the whole conversation attached.

Let the late-night messages answer themselves

Seven days free, no card needed. Our team sets it up with you on a video call.

Start free trial Book a demo