Kenya
Resources
WhatsApp Business guides for Kenyan businesses
Plain guides to getting on the official WhatsApp Business API in Kenya, what messages cost in shillings, and how to sell, book and get paid in the chat.
Setup guides
Costs in shillings
Broadcast rules
Payments in chat
Your business toolkit
Guides
Start with these two guides
The questions Kenyan owners ask us most, answered step by step.
Guide
How to get the WhatsApp Business API in Kenya
The steps in the right order: connecting your number, your display name, business verification with BRS documents and KRA PIN, templates and going live.
Guide
What WhatsApp messages cost in Kenya, in shillings
Meta's per-message rates in US dollars and shillings, free service replies, and worked examples for a salon, a restaurant and a school.
Features
See how it works in DMly
Feature
The official WhatsApp Business API
Your own number on Meta's official API, with your whole team replying from one inbox.
Feature
WhatsApp broadcasts
Offers and updates to opted-in customers, with segments, buttons and reports.
Feature
M-Pesa and card payments in chat
Invoices and payment links through Paystack or Flutterwave, with automatic receipts.
Why DMly
Why businesses in Kenya choose DMly
Your customers already message you on WhatsApp and pay by M-Pesa. DMly puts both in one place, with costs explained in shillings before you send.
01The official WhatsApp API, on your numberDMly runs on Meta's official WhatsApp Business API with your own number, and co-existence keeps the WhatsApp Business app working on your phone.
02M-Pesa and card in the chatSend payment links and invoices through Paystack or Flutterwave, whichever you enable. DMly adds no fee, and receipts go out automatically.
03Every channel, one inboxWhatsApp, Instagram, Facebook, TikTok, Telegram, SMS and website chat, answered by one team with assignment, notes and full history.
04Message costs you can seeMeta bills Kenya at its Rest of Africa rate: about KSh 2.92 per delivered marketing message and about KSh 0.52 for utility. DMly adds nothing on top.
05Opt-in and STOP built inBroadcasts go to customers who opted in, and STOP replies are honoured on every channel, which helps you respect the Data Protection Act, 2019.
06Set up with you, freeOur team gets on a video call, connects your channels, builds your first flows and helps with Meta business verification at no cost.
Questions
Quick answers before you read on
Do I need the WhatsApp Business API, or is the app enough?
The app is fine for one person on one phone. Once several staff are replying, or you want broadcasts, an AI agent and payment links, the API is the official way to do it.
Who pays Meta for WhatsApp messages?
Your business does, per delivered message, at Meta's Rest of Africa rate in US dollars. DMly adds nothing on top. The costs guide has the full figures in shillings.
Can DMly help me with Meta's business verification?
Yes. Our team goes through it with you on a video call, at no cost.
Can customers pay by M-Pesa?
Yes. Payment links through Paystack or Flutterwave can take M-Pesa and card, depending on what you enable.
Rather we set it up with you?
Seven days free, no card needed. Our team sets it up with you on a video call.