Flow Builder

Solutions  /  Powerful flow builder
Capability · Builder

Build any automation by dragging blocks.

A visual, no-code canvas where messages, questions, conditions, delays and actions snap together. Design anything from a simple welcome to a multi-step booking-and-payment journey — and see it before you ship it.

Flow canvas
Trigger
?New?
Welcome
Offer
Book appointment
The building blocks

Snap together any journey.

Messages & questions

Send text, media, buttons and quick replies, and capture answers into contact fields.

Conditions & delays

Branch on tags, answers or behaviour, and wait minutes or days before the next step.

Actions

Book, take payment, add a tag, notify your team or call a webhook — right inside the flow.

See it before you ship

Test, preview and version every flow.

Walk through a flow as a customer would before it goes live, duplicate a working flow to try a variation, and roll back if something’s off. Building automation shouldn’t feel risky.

Live preview as you build
Templates for common use cases
Reuse one flow across every channel
Templates ready to use
40+
flows to start from
Welcome, booking, win-back, reviews and more.
One platform

One canvas, the whole platform.

The blocks you drag onto the canvas don’t just send messages — they open the inbox, update the CRM, take bookings and request reviews.

Unified team inbox

Flows that know when to fetch a human.

Add a handoff block and the conversation lands in your team’s inbox with everything the flow already collected — no repeating, no lost context.

Handoff block to any agent
Full context comes along
Pause the flow, resume anytime
Bloom & Co · inbox
Ivy H.
Custom bouquet request
From flow
Leo M.
Wedding flowers?
→ Rae
Contacts & CRM

A block that writes to the profile.

Drop in a “save field” block and answers from the conversation land on the contact — building a richer record with every run.

Capture answers to fields
Auto-tag inside the flow
Branch on what you know
IH
Ivy Hughes
Built by flow · today
bouquetbirthdayrepeat
Flow saved: Likes peonies · budget $45
Bookings, sales & finance

A booking block that takes payment.

Add a booking action and the flow shows live slots, confirms the order and collects a deposit — a full transaction inside one conversation.

Live availability block
Deposit & payment inline
Confirmation + reminder built in
Can I order a bouquet for Friday?
Fri AMFri PM
Fri AM pickup booked — $45 paid 💐
BOOKED · DEPOSIT PAID
Reputation

End the flow with a review ask.

Finish a journey with a review block and, after delivery, the flow waits, then asks for a Google review — closing the loop automatically.

Timed review-ask block
Happy to Google, issues to you
No manual follow-up
Google
Bloom & Co
GOOGLE · REVIEWS
4.9
I
★★★★★
“Ordered over WhatsApp, gorgeous bouquet, and they asked so kindly for a review.”
FLOW · REVIEW REQUESTED
How it works

From idea to live flow.

01

Start from a template

Pick a ready-made flow or start with a blank canvas.

02

Drag in your blocks

Add messages, conditions, delays and actions.

03

Preview & publish

Test it as a customer, then switch it on.

Questions

Flow builder, answered

Do I need to code?

No — it’s fully drag-and-drop. Webhook and API blocks are there if you want to go further.

Can one flow serve every channel?

Yes — build once and it runs on WhatsApp, Instagram, Messenger, TikTok, Telegram, SMS and live chat.

Can I take payments in a flow?

You can — add a payment or booking action and the customer completes it right in the conversation.

What if I make a mistake?

Preview before publishing, duplicate flows to experiment, and roll back to an earlier version any time.

Build your first flow in minutes.

Start free — open the canvas and drag your first block today.

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