Messenger Automation

Channels  /  Messenger
MessengerMessenger · DMs, comments & broadcasts

Answer every Facebook message without the tab-switching.

Facebook DMs, post comments and click-to-Messenger ads all flow into your shared inbox — where AI can reply instantly and hand off to a teammate whenever it matters.

Messenger
James Diaz
MESSENGER
Do you sell gift cards?
We do! Here’s the link 🎁 Want me to add a note for the recipient?
BOT → HANDED OFF TO OMAR
What you can do

Facebook, fully handled.

Direct messages

Every Facebook DM in one inbox, with AI replies and one-tap human handover.

Comment automation

Auto-reply to Page comments and slide into DMs with a keyword trigger.

Broadcasts

Send updates and offers to subscribers who opted in through Messenger.

Bot & team, together

Let AI handle the easy asks, and your team the rest.

AI answers common questions in seconds. The moment a conversation needs a person, it hands off with full context so your team never asks a customer to repeat themselves.

Assign chats and @mention teammates
Private notes stay internal
Full history follows the customer
Is the 6pm class full?
AI: 2 spots left — want one?
Yes, and can I pay later?
HANDED OFF TO SARA
Hi, it’s Sara! Of course — I’ll hold your spot 😊
How it works

Three steps to a quieter Page.

01

Connect your Page

Link your Facebook Page and grant messaging access.

02

Set up your bot

Add FAQ answers and a handover rule for anything it can’t solve.

03

Reply as a team

Everyone answers from one inbox, on any device.

Questions

Messenger, answered

Does it work with click-to-Messenger ads?

Yes. People who message you from an ad land in your inbox and can drop straight into an automated flow.

Can I reply to Page comments too?

Absolutely — set keyword rules for public replies and private DMs, just like on Instagram.

Is there a 24-hour messaging window?

Meta’s standard window applies; DMly helps you stay within it and use approved message tags where allowed.

Can the same bot serve Messenger and IG?

Yes — build one flow and reuse it across Messenger, Instagram and your other channels.

One platform

Your Facebook Page, supercharged.

Messenger flows into the whole DMly platform — a shared inbox, automation, comment replies, CRM, bookings and reviews, all working together.

Unified team inbox

Answer every Facebook message as a team.

Page messages pile up fast. DMly puts them all in a shared inbox where anyone can pick up, assign and reply — so no customer waits days for an answer again.

All Page DMs in one shared queue
Assign, note and hand off from AI to a person
Sits beside WhatsApp & Instagram
Messenger · Bloom & Bar
Messenger
James Diaz
Do you sell gift cards?
You
Messenger
Ella Hunt
from your ad
Bot → Sara
Messenger
Mo Farah
Opening hours?
AI
Multi-channel automation

Make click-to-Messenger ads pay off.

People who message you from an ad drop straight into an automated flow that answers, qualifies and books — so your ad spend turns into conversations, not dead ends.

Flows that trigger from ad clicks
AI answers within the messaging window
Broadcasts to opted-in subscribers
FROM CLICK-TO-MESSENGER AD
Saw your ad — do you have spots this week?
Yes! What service are you after? I’ll find you a time 🗓️
QUALIFIED & BOOKED BY AI
Comment automation

Reply to Page comments and slide into DMs.

Auto-reply to comments on your Facebook posts and send the commenter a private message with your offer — while AI keeps the thread free of spam.

Keyword replies on Page posts
Private DM sent automatically
AI hides spam and scam comments
B&B
Bloom & Bar
FACEBOOK · POST
Comment OFFER for our autumn deal 🍂
D
dan.h  OFFER
COMMENT → DM SENT
Hi Dan! Here’s 20% off this month 🍂
Contacts & CRM

Know every person behind the Page.

Each Messenger conversation becomes a contact with history and tags, so a returning customer is recognised instantly — no matter which teammate replies.

Profiles built from every conversation
Tag by interest, source and status
Unified with your other channels
JD
James Diaz
Returning · 3 orders
gift cardsrepeatfrom ad
Last: Bought a $50 gift card in December.
Bookings, sales & finance

Book and sell inside the Messenger thread.

From a Page enquiry to a paid booking without switching apps: offer slots, take a deposit and send a reminder, all inside Messenger.

Slots & deposits inside the chat
Sell products & gift cards
Automatic reminders reduce no-shows
Can I book a massage for Friday?
Fri 2pmFri 5pm
5pm
BOOKED · REMINDER SET
Reputation

Turn Facebook regulars into Google reviews.

Your loyal Page followers are your happiest customers. After a visit, DMly asks them for a Google review over Messenger, and replies to every review that comes in.

Review asks over Messenger after a visit
AI replies to Google reviews for you
Negative feedback caught privately first
Google
Bloom & Bar
GOOGLE BUSINESS PROFILE
4.8
★★★★★
Asked via Messenger · +29
“Messaged their Page, booked in seconds, brilliant service.”

Never miss a Facebook message again.

Start free — connect your Page and let AI take the first shift.

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