Messenger Automation

Channels  /  Messenger
MessengerMessenger · DMs, comments & broadcasts

Answer every Facebook message without the tab-switching.

Facebook DMs, post comments and click-to-Messenger ads all flow into your shared inbox, where AI can reply instantly and hand off to a teammate whenever it matters.

Messenger
James Diaz
MESSENGER
Do you sell gift cards?
We do! Here’s the link 🎁 Want me to add a note for the recipient?
BOT → HANDED OFF TO OMAR
What you can do

Facebook, fully handled.

Direct messages

Every Facebook DM in one inbox, with AI replies and one-tap human handover.

Comment automation

Auto-reply to Page comments and slide into DMs with a keyword trigger.

Broadcasts

Send updates and offers to subscribers who opted in through Messenger.

Bot & team, together

Let AI handle the easy asks, and your team the rest.

AI answers common questions in seconds. The moment a conversation needs a person, it hands off with full context so your team never asks a customer to repeat themselves.

Assign chats and @mention teammates
Private notes stay internal
Full history follows the customer
Is the 6pm class full?
AI: 2 spots left: want one?
Yes, and can I pay later?
HANDED OFF TO SARA
Hi, it’s Sara! Of course. I’ll hold your spot 😊
How it works

Three steps to a quieter Page.

01

Connect your Page

Link your Facebook Page and grant messaging access.

02

Set up your bot

Add FAQ answers and a handover rule for anything it can’t solve.

03

Reply as a team

Everyone answers from one inbox, on any device.

Questions

Messenger, answered

Does it work with click-to-Messenger ads?

Yes. People who message you from an ad land in your inbox and can drop straight into an automated flow.

Can I reply to Page comments too?

Absolutely: set keyword rules for public replies and private DMs, just like on Instagram.

Is there a 24-hour messaging window?

Meta’s standard window applies; DMly helps you stay within it and use approved message tags where allowed.

Can the same bot serve Messenger and IG?

Yes: build one flow and reuse it across Messenger, Instagram and your other channels.

One platform

Your Facebook Page, supercharged.

Messenger flows into the whole DMly platform, a shared inbox, automation, comment replies, CRM, bookings and reviews, all working together.

Unified team inbox

Answer every Facebook message as a team.

Page messages pile up fast. DMly puts them all in a shared inbox where anyone can pick up, assign and reply, so no customer waits days for an answer again.

All Page DMs in one shared queue
Assign, note and hand off from AI to a person
Sits beside WhatsApp & Instagram
Messenger · Bloom & Bar
Messenger
James Diaz
Do you sell gift cards?
You
Messenger
Ella Hunt
from your ad
Bot → Sara
Messenger
Mo Farah
Opening hours?
AI
Multi-channel automation

Make click-to-Messenger ads pay off.

People who message you from an ad drop straight into an automated flow that answers, qualifies and books, so your ad spend turns into conversations, not dead ends.

Flows that trigger from ad clicks
AI answers within the messaging window
Broadcasts to opted-in subscribers
FROM CLICK-TO-MESSENGER AD
Saw your ad: do you have spots this week?
Yes! What service are you after? I’ll find you a time 🗓️
QUALIFIED & BOOKED BY AI
Comment automation

Reply to Page comments and slide into DMs.

Auto-reply to comments on your Facebook posts and send the commenter a private message with your offer, while AI keeps the thread free of spam.

Keyword replies on Page posts
Private DM sent automatically
AI hides spam and scam comments
B&B
Bloom & Bar
FACEBOOK · POST
Comment OFFER for our autumn deal 🍂
D
dan.h  OFFER
COMMENT → DM SENT
Hi Dan! Here’s 20% off this month 🍂
Contacts & CRM

Know every person behind the Page.

Each Messenger conversation becomes a contact with history and tags, so a returning customer is recognised instantly, no matter which teammate replies.

Profiles built from every conversation
Tag by interest, source and status
Unified with your other channels
JD
James Diaz
Returning · 3 orders
gift cardsrepeatfrom ad
Last: Bought a $50 gift card in December.
Bookings, sales & finance

Book and sell inside the Messenger thread.

From a Page enquiry to a paid booking without switching apps: offer slots, take a deposit and send a reminder, all inside Messenger.

Slots & deposits inside the chat
Sell products & gift cards
Automatic reminders reduce no-shows
Can I book a massage for Friday?
Fri 2pmFri 5pm
5pm
BOOKED · REMINDER SET
Reputation

Turn Facebook regulars into Google reviews.

Your loyal Page followers are your happiest customers. After a visit, DMly asks them for a Google review over Messenger, and replies to every review that comes in.

Review asks over Messenger after a visit
AI replies to Google reviews for you
Negative feedback caught privately first
Google
Bloom & Bar
GOOGLE BUSINESS PROFILE
4.8
★★★★★
Asked via Messenger · +29
“Messaged their Page, booked in seconds, brilliant service.”

Never miss a Facebook message again.

Start free: connect your Page and let AI take the first shift.

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