Reputation & Reviews

Solutions  /  Reputation
Run business · Reviews

More 5-star reviews, on autopilot.

Automatically ask happy customers for a Google review at the perfect moment, reply to every review from one place, and manage your Google Business Profile without leaving DMly.

Google
Bloom & Bar Salon
GOOGLE BUSINESS PROFILE
4.9
★★★★★
612 reviews · +38 this month
“Best colour I’ve had in years — booked so easily over WhatsApp too!”
AI REPLY SENT
What you can do

Own your reputation.

Collect reviews

Auto-ask for a Google review after a visit or purchase — timed for when customers are happiest.

Reply from one place

Respond to every Google review inside DMly, with AI drafting warm, on-brand replies for you.

Manage your profile

Update hours, photos and posts on your Google Business Profile without switching tools.

Ask at the right moment

Catch happy customers while they’re glowing.

A review request right after a great visit converts far better than one sent days later. DMly triggers the ask automatically, and routes any unhappy feedback to you privately first — so problems get fixed, not posted.

Triggered after a booking or purchase
Unhappy feedback caught privately first
One tap straight to your Google review page
Thanks for visiting, Maria! 💚 How did we do today?
★★★★★
So glad! Would you share it on Google? 🙏
GoogleLeave a Google review
Use cases

Reviews that bring the next customer.

Salon

Every finished appointment triggers a review ask an hour later — the salon went from 40 to 400+ reviews in a year.

Restaurant

Diners get a friendly ask after their visit, and AI replies to each review — keeping the profile lively and top-ranked locally.

Clinic

Patients are asked only after positive outcomes, while any concerns route privately to the practice manager first.

One platform

Reviews, powered by the whole platform.

Your reputation isn’t a side tool — it’s fed by every conversation, booking and contact you already manage in DMly.

Bookings, sales & finance

Ask right after the appointment.

The best time to ask for a review is minutes after a great visit — so DMly triggers the request straight off the back of the booking.

Review ask tied to bookings
Perfectly timed, every time
Zero front-desk effort
VISIT COMPLETED · 2:40PM
Thanks for bringing Bella in! Mind leaving a quick Google review? ⭐
Just did — 5 stars!
REVIEW RECEIVED
Multi-channel automation

Catch unhappy feedback privately first.

A flow checks in before asking publicly — happy clients go to Google, anyone unhappy comes quietly to you, so problems never hit your profile.

Sentiment check before the ask
Happy to Google, issues to you
Recover before it’s public
1“How was your visit?”
2Happy → Google review
3Unhappy → your inbox
Contacts & CRM

See who your advocates are.

Every review links to the contact who wrote it, so you know your five-star regulars — and can spot a quiet client before they drift.

Reviews tied to contacts
Reward your advocates
Flag at-risk clients
BP
Bella’s owner
Client · 5★ left
advocatedog · Bellaannual plan
Left: 5★ Google review after last checkup
Unified team inbox

Reply to every review from one place.

New Google reviews land in your inbox where AI drafts a warm, on-brand reply — you just glance and approve.

Reviews in the shared inbox
AI-drafted replies
Approve in one tap
Lakeside Vet · reviews
Priya S.
“Gentle with our nervous cat”
5★
Tom H.
Reply drafted by AI
Draft
How it works

Set it once, shine forever.

01

Connect Google

Link your Google Business Profile in a couple of clicks.

02

Set the trigger

Choose when the review ask goes out after a visit.

03

Watch reviews grow

Reviews roll in and AI replies keep your profile active.

Questions

Reputation, answered

Which review sites are supported?

DMly focuses on Google Business Profile — where local discovery happens — for requests, replies and profile management.

Can I approve AI replies first?

Yes — let AI reply automatically, or have it draft and hold for your one-tap approval.

Is auto-asking against Google’s rules?

No — asking all customers for honest feedback is fine. We never gate reviews or buy them; we just make asking easy.

What about negative feedback?

Unhappy customers are routed to you privately first, so you can make it right before it becomes a public review.

Become the top-rated choice nearby.

Start free — turn on automatic review requests today.

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