Loyalty Program

Solutions  /  Loyalty program
Run business · Loyalty

Reward regulars and keep them coming back.

Run a points or stamp program right in chat. Customers earn on every visit, get nudged when they’re close to a reward, and hear from you the moment they’ve been away too long.

MG
Maria’s rewards
GOLD MEMBER
460 / 500 points40 to go
🎁 40 points from a free treatment — book this week to earn double!
What you can do

Loyalty that runs itself.

Points & stamps

Customers earn on every visit or purchase, tracked automatically — no cards to lose.

Rewards & tiers

Set rewards and tiers that give your best customers a reason to keep choosing you.

Win-back nudges

Automatic messages bring lapsed customers back with a timely, personal reason to return.

Use cases

Repeat business, rewarded.

Café

A digital stamp card: buy nine coffees, get the tenth free — tracked in chat, redeemed with a tap.

Salon

Points on every service unlock a free add-on, and lapsed clients get a warm win-back offer automatically.

D2C brand

Reward repeat orders with tiered perks, turning first-time buyers into a loyal, higher-spend base.

One platform

Loyalty that plugs into everything.

Points and rewards in DMly connect to the inbox, automations, CRM and reviews — so every visit builds the next one.

Multi-channel automation

Points and rewards, fully automatic.

Every purchase adds points and a flow celebrates milestones — a free coffee at ten, a birthday treat — without you tracking a thing.

Auto points on purchase
Milestone reward flows
Birthday & win-back perks
110th coffee bought
2Unlock free drink
3Send the reward
Contacts & CRM

Every point on the customer record.

Loyalty status lives on the contact, so you can see your regulars, their favourites and how close they are to the next reward.

Points & tier per contact
Spot your regulars
Reward the right people
LS
Lena Sato
Gold · 240 pts
gold tieroat lattedaily
Next reward: 2 coffees away from a free pastry
Bookings, sales & finance

Rewards that bring them back to buy.

Redeem a reward straight in the chat and re-order in a tap — loyalty turns into another sale without a plastic card in sight.

Redeem in the conversation
Reorder favourites fast
No app, no punch card
You’ve earned a free pastry! 🥐 Add to your usual?
Yes please — oat latte too
REWARD REDEEMED · ORDER PLACED
Reputation

Your regulars write your best reviews.

Loyal customers love you already — so a flow invites your top members to leave a Google review at the right moment.

Ask your most loyal first
Happy to Google, issues to you
Turn regulars into advocates
Google
Bean Scene Coffee
GOOGLE · REVIEWS
4.9
L
★★★★★
“They know my order and my points add up on their own. Love this place.”
LOYAL MEMBER · REVIEWED
How it works

Set the rules, let it run.

01

Design your program

Choose points or stamps, earning rules and rewards.

02

Enrol customers

They join in a tap; earning starts on their next visit.

03

Watch them return

Nudges and rewards keep customers coming back.

Questions

Loyalty, answered

Do customers need an app?

No — it all lives in chat. No app to download, no plastic card to carry or lose.

How do points get added?

Automatically on a booking or purchase, or manually by your team for in-person visits.

Can I run win-back campaigns?

Yes — DMly spots customers who haven’t visited in a while and sends them a timely offer.

Does it connect to my CRM?

It does — loyalty status lives on each contact, so you can segment and reward with precision.

Give regulars a reason to return.

Start free — launch a loyalty program in chat today.

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