Multi-channel Automation

Solutions  /  Multi-channel automation
Capability · Automation

One automation, every channel your customers use.

Design a flow once and run it across WhatsApp, Instagram, Messenger, TikTok, Telegram, SMS and live chat. Broadcasts, drip sequences and AI replies — all from a single canvas, no code.

Campaign · sent once
WhatsAppWhatsApp5,120
InstagramInstagram2,318
SMS809
31.4% AVG REPLY RATE
What you can do

Three ways to automate.

Broadcasts

Send one campaign to segmented audiences across every channel, with full delivery and click analytics.

Trigger flows

Keywords, opt-ins, form submits and events kick off automated sequences that run themselves.

AI replies

Let AI answer, qualify and route conversations on any channel, day or night, in your brand voice.

One canvas

Build the logic once. Deliver it everywhere.

Draw your automation on a visual canvas — messages, conditions, delays, actions — and DMly delivers it natively on whichever channel each contact prefers. No rebuilding per platform.

Conditions, delays, tags and webhooks
Channel fallback if the first isn’t reachable
Personalise with merge fields and past behaviour
1Trigger · keyword “BOOK”
2Send booking link
3Wait 1 day · no reply?
4Nudge via SMS
7
Channels, one flow
3.5M
Messages sent monthly
10 hrs
Saved each week
One platform

Your automations plug into everything.

A flow in DMly doesn’t stop at messaging — it reaches your inbox, CRM, bookings, comments and reviews, all working as one.

Unified team inbox

Automations that know when to pass to a human.

Your flows handle the routine, then hand off to your team the moment a chat needs a person — with the whole thread already waiting in the inbox.

AI resolves FAQs, qualifies and books
Instant handoff with full context
Nothing slips through the cracks
Cedar & Sage · inbox
Priya N.
Booked by flow ✓
AI
RL
Rob L.
Refund question
→ Mia
Comment automation

Trigger a flow straight from a comment.

Someone comments a keyword on your post and an automation fires — replying in public and sliding into their DMs with the offer, no manual work.

Keyword-triggered comment flows
Auto-DM the commenter your offer
Runs on Instagram, Facebook & TikTok
Instagram
cedarandsage
INSTAGRAM · REEL
Comment GLOW and we’ll send the spring offer ✨
A
amaya.k  GLOW
AUTO-DM SENT
Hi Amaya! Here’s 15% off your first facial 🌿
Contacts & CRM

Every automated chat builds a profile.

As a flow runs, it captures answers, tags and history into a contact record — so your next campaign is smarter than the last.

Fields captured inside the flow
Auto-tag by behaviour and source
Segments feed your next broadcast
AK
Amaya Khan
Captured by flow · today
facialfrom Instagramnew lead
Flow captured: Prefers weekends · budget $60–80
Bookings, sales & finance

Let a flow book the slot and take the deposit.

Automations can show live availability, confirm a time and collect a deposit — turning an inbound message into paid, scheduled work while you sleep.

Live slots offered inside the chat
Deposits collected automatically
Reminders sent on autopilot
Any facials free this Saturday?
Sat 10:00Sat 13:30
Tap to hold 13:30 with a $20 deposit 💳
BOOKED · DEPOSIT PAID
Reputation

Automate the review request, too.

After a visit, a flow waits the right amount of time, then asks for a Google review — and quietly routes any unhappy reply back to you first.

Timed review asks after a visit
Happy customers sent to Google
Issues caught privately first
Google
Cedar & Sage
GOOGLE · REVIEWS
4.9
P
★★★★★
“Asked over WhatsApp, left the review in ten seconds.”
AI REPLIED · THANK YOU SENT
How it works

Live in three steps.

01

Connect channels

Link the channels you use — it takes minutes each.

02

Draw the flow

Add triggers, messages and conditions on the canvas.

03

Turn it on

Publish once and it runs across every channel.

Questions

Automation, answered

Do I rebuild flows for each channel?

No — build once and DMly delivers it natively on each channel, adapting formatting automatically.

Can a flow switch channels mid-way?

Yes. Set fallbacks so if WhatsApp isn’t reachable, the next step can go out over SMS or another channel.

Is it really no-code?

Completely. It’s drag-and-drop, though APIs and webhooks are there when you want to go further.

Can I see what’s working?

Every broadcast and flow reports delivery, reads, clicks and replies so you can refine over time.

Automate once, reach everyone.

Start free — build your first cross-channel flow today.

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