SMS Marketing

Channels  /  SMS
SMS · Twilio, Plivo & more

Reach every customer — no app or internet required.

SMS still gets read in minutes. Send reminders, confirmations and offers, and take two-way replies — through your own Twilio, Plivo or custom gateway, all inside DMly.

+1 (415) 555-0132
SMS
Reminder: your appointment is tomorrow at 2pm. Reply C to confirm or R to reschedule.
C
You’re confirmed — see you then! ✅
What you can do

The channel everyone can receive.

Two-way SMS

Customers reply and their messages land in your shared inbox, just like any other channel.

Reminders & alerts

Automate appointment reminders, confirmations and time-sensitive alerts that must not be missed.

Your own gateway

Connect Twilio, Plivo or any provider via a custom HTTP gateway — you keep your rates.

Fewer no-shows

Reminders that fill your calendar back up.

A well-timed text is the cheapest way to cut no-shows. DMly sends the reminder, takes the reply, and reschedules automatically if they can’t make it — no phone tag.

Reply-to-confirm and reply-to-reschedule
Falls back to SMS when WhatsApp isn’t set up
Opt-out keywords handled automatically
With SMS reminders
−52%
no-shows on average
Texts are opened within minutes, so reminders actually get seen.
How it works

Bring your provider, start sending.

01

Connect a gateway

Add your Twilio, Plivo or custom HTTP provider in a few fields.

02

Build the message

Write a reminder or broadcast with merge fields and reply keywords.

03

Send & reply

Messages go out, replies come into your inbox — two-way, at scale.

Questions

SMS, answered

Which providers can I use?

Twilio and Plivo out of the box, plus any provider that offers an HTTP send URL via the custom gateway.

Do replies come back to DMly?

Yes — inbound SMS lands in your shared inbox so you can reply or let a flow take over.

Who do I pay for the messages?

You pay your SMS provider directly at their rates — DMly doesn’t add a per-message markup.

Are opt-outs handled?

Yes. STOP and other opt-out keywords are respected automatically to keep you compliant.

One platform

SMS, backed by the whole platform.

Text is the reliable fallback that reaches everyone — and it plugs into DMly’s automation, shared inbox, CRM, bookings and reviews.

Multi-channel automation

Reminders and alerts that always land.

No app, no internet, no problem. Automate appointment reminders, confirmations and time-sensitive alerts over SMS — and set it as the fallback when WhatsApp isn’t reachable.

Automated reminders & alerts
Fallback when WhatsApp isn’t set up
Opt-out keywords handled automatically
Reminder: your appointment is tomorrow at 2pm. Reply C to confirm or R to reschedule.
C
You’re confirmed — see you then! ✅
Unified team inbox

Two-way SMS in your shared inbox.

Replies to your texts aren’t a dead end — they land in the same inbox as every other channel, where your team (or a flow) can pick up the conversation.

Inbound SMS lands in the shared inbox
Assign, note or let a flow take over
Alongside WhatsApp & social
Inbox · SMS replies
+1 (415) 555-0132
R — need to reschedule
You
+1 (415) 555-0187
C — confirmed
AI
Contacts & CRM

Every number becomes a known customer.

SMS contacts join the same CRM as everyone else, with tags, history and consent tracked — so your text campaigns reach the right people and stay compliant.

Numbers saved with full history
Segment for targeted SMS campaigns
Consent & opt-out tracked per contact
SMS delivered this month
98.7%
reach across your list
Bookings, sales & finance

Confirm and reschedule by text.

Reply-to-confirm and reply-to-reschedule turn a one-way reminder into a two-way booking tool — cutting no-shows without a single phone call.

Reply C to confirm, R to reschedule
Calendar updates automatically
No-shows cut by more than half
With SMS reminders
−52%
no-shows on average
Reputation

Text a review request after the visit.

SMS has the highest open rate of any channel — perfect for a gentle review nudge. DMly texts a Google review link at the right moment and replies to whatever comes in.

Review link texted after the visit
Highest open rate of any channel
AI replies to every review
Thanks for visiting! We’d love a quick review 🙏 g.page/bloombar
98% OPENED · 5★ LEFT

Send your first reminder today.

Start free — connect your gateway and cut no-shows this week.

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