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The DMly Journal

Ideas for growing a
local business by message.

Playbooks, templates and stories on WhatsApp automation, bookings, reviews and everything in between.

WhatsApp Setup & Fixes

WhatsApp Business Account Banned? Why It Happens and How to Get It Back

The banned screen tells you that it has happened and not what to fix. Here is how to work out…

DT
DMly Team
Sep 25, 2026 · 17 min read
Comparisons & Reviews

Chatty Bots Are About to Get Expensive: Rewriting Automations for Per-Message Billing

The usual advice was to break your bot's messages up so they read like a person typing. From 1 October…

DT
DMly Team
Sep 24, 2026 · 17 min read
Local Business

How to Get Your Google Review Link (and Send It Automatically)

The link you send may not be the one that opens the review box. Here is where the real one…

DT
DMly Team
Sep 21, 2026 · 17 min read
Comparisons & Reviews

No Volume Discounts on Service Messages: What High-Volume Senders Should Do

Utility and authentication messages on WhatsApp get cheaper as you send more of them. This one does not. Here is…

DT
DMly Team
Sep 20, 2026 · 19 min read
WhatsApp Marketing

WhatsApp Opt-In Explained: How to Collect Customer Consent (and Prove It)

Meta requires consent before you message anybody. It also gives you nowhere at all to record that you got it.…

DT
DMly Team
Sep 19, 2026 · 22 min read
Comparisons & Reviews

Service Messages vs Templates: What You Are Actually Being Charged For

Two messages in the same thread, sent the same afternoon, can now cost you three times as much as each…

DT
DMly Team
Sep 18, 2026 · 20 min read
WhatsApp Setup & Fixes

How to Set Up WhatsApp Away Messages and Business-Hours Auto-Replies

A customer who writes at nine in the evening decides one of two things: that you are shut, or that…

DT
DMly Team
Sep 16, 2026 · 18 min read
WhatsApp Setup & Fixes

How to Get the WhatsApp Verified Badge: Green Tick (Now Blue), Meta Verified and Official Business Accounts

The badge you are chasing is not the colour you think, is not called what you think, and has fewer…

DT
DMly Team
Sep 16, 2026 · 18 min read
Local Business

Appointment Reminder Message Templates: 25 Examples for WhatsApp and SMS

Copy, adapt, send. Twenty five reminder templates at every lead time, each labelled so you know which can legally reach…

DT
DMly Team
Sep 16, 2026 · 17 min read
WhatsApp Setup & Fixes

How to Set Up Automated WhatsApp Replies for Your Business

Four replies cover almost everything customers send you, and the order you build them in decides whether they work together…

DT
DMly Team
Sep 15, 2026 · 18 min read
Messaging Strategy

WhatsApp Customer Service: Response Times, Routing, and Automation

Ask a team how fast they reply and you get a guess. Ask the customer and you get a different…

DT
DMly Team
Sep 15, 2026 · 19 min read
Messaging Strategy

How to Connect Claude to Your WhatsApp, CRM, Bookings and Invoices With MCP

Two routes, about five minutes, and one line on the consent screen that is worth more than everything else on…

DT
DMly Team
Sep 15, 2026 · 19 min read
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