Nigeria
WhatsApp AI chatbot
A WhatsApp AI chatbot that knows your prices and your pidgin
Trained on your price list, menu, policies and past conversations. It answers in the English your customers actually use, quotes the right naira figure, and hands over to your team the second it matters.
Trained on your content
English and pidgin
Human handover
Works 24/7
Your AI assistant
The basics
What a WhatsApp AI chatbot does for a Nigerian business
Most questions are the same ten questions. An AI chatbot answers them so your team can handle the rest.
It answers from your own information
The WhatsApp AI chatbot is trained on your price list, menu, services, branches and policies. It quotes your figures in naira instead of guessing.
It speaks the way your customers do
It replies in the English your customers write in, and can follow a message in pidgin, so the conversation feels like your business, not a robot.
It knows when to stop
You set what it must never promise and when it must fetch a human. Anything it was not taught goes to your team with the full conversation attached.
It works the night shift
Nigerians message at 11pm and 6am. The AI chatbot answers then, books where it can, and leaves the rest ready for the morning.
What it can do
Not a chatbot with three buttons
Knowledge
Answers from your own documents
Upload a price list, menu, brochure or FAQ. It quotes the real figures, never invented ones.
Tone
Sounds like your business
Formal for a clinic, warm for a salon, streetwise for a thrift store. You set the voice and it holds it.
Qualifying
Asks the questions you would ask
Budget, location, date, how many people. By the time your team picks up, the lead is already qualified.
Actions
It can actually do things
Check the calendar, hold a slot, send a payment link, look up an order, log a complaint.
Handover
Knows when to step back
Complaints, negotiations and anything it is unsure about go straight to a human with the full thread.
Guardrails
Never promises what you cannot do
Set the rules on discounts, refunds and delivery, and it stays inside them.
Getting started
How to set up a WhatsApp AI chatbot in Nigeria
Step 1
Upload what you know
Your price list, services, opening hours, delivery areas and the answers you give every day.
Step 2
Write the boundaries
What it must not discuss, what discount it may mention, and the words that hand a chat to a person.
Step 3
Connect booking and payments
Let it book appointments and send Paystack or Flutterwave links, so it can finish the job.
Step 4
Watch it, then widen it
Read the first week of conversations, fix what it got wrong and add answers as new questions appear.
A conversation
Handling a real enquiry at 1am
It quotes correctly
Prices come from your uploaded list, so nobody is promised ₦5,000 for a ₦25,000 service.
It captures the lead
Name, service and preferred day are saved on the customer record before your team wakes up.
It escalates properly
Anything about a refund or a complaint is passed to a human immediately.
Watch it work
An agent that knows your prices, your branches and your pidgin
It quotes real figures
Answers come from your uploaded price list, never invented.
It knows when to stop
Complaints, refunds and anything unusual go to a human with the thread attached.
It speaks like your customers
English, Nigerian Pidgin, and a light touch of Yoruba, Hausa or Igbo when a customer opens that way.
Why DMly
Why Nigerian businesses choose DMly
What your customers already do on WhatsApp, Instagram and Facebook, handled in one place and priced in naira.
01Priced in nairaPlans from ₦29,000 a month, and Meta's message costs explained in naira before you send.
02The official WhatsApp APIRuns on Meta's official WhatsApp Business API, on your own number.
03Every channel, one inboxWhatsApp, Instagram, Facebook, TikTok, Telegram, SMS and website chat, answered by one team.
04Bookings and payments in the chatTake bookings, send invoices and share Paystack payment links without leaving the conversation.
05Set up for you, freeTell us what you want to automate and we build it with you, including help with Meta business verification.
06People you can reachCall or WhatsApp our team on 0806 121 1164.
Start your 7-day free trialChat with us on WhatsAppNo card needed for the trial. Setup help is free.
Questions
WhatsApp AI chatbot in Nigeria: what owners ask
Will the AI chatbot make up prices?
It answers from the information you give it. If it does not have an answer, it says so and hands the chat to your team.
Can it reply in pidgin?
It replies in the language a customer writes in, including Nigerian English and pidgin, and you can review every conversation.
How many AI replies do I get?
Starter includes 500 AI replies a month, Growth 5,000 and Premium 20,000, or unlimited with your own AI key.
Can my team take over a conversation?
Yes, at any point. The AI steps back while a person is replying, and the customer never has to repeat themselves.
Does it work on Instagram and Facebook too?
Yes. The same AI chatbot answers on every channel connected to your inbox, not only WhatsApp.
Keep going
What a WhatsApp AI chatbot connects to
Bookings
Let it book the appointment
Real availability and deposits inside the chat.
Payments
Let it send the payment link
Paystack and Flutterwave, with the receipt in the thread.
Team inbox
Hand over to a person
Your staff pick up where the AI stopped.
Automation
WhatsApp automation in Nigeria
Reminders, follow-ups and flows around the AI.
Explore
Four things people get wrong about AI agents
Making things up
It answers from your documents only
Upload your price list, menu, policies and FAQ. The agent is instructed to answer from that material and to say it will check with a colleague when it does not know. No invented prices, no imaginary branches.
What it answers
The questions your customers actually ask, all day, every day
Every one of these is answered from your own documents, in seconds, without waking anybody up.
Going deeper
Setting up an agent that your customers trust
Start with your ten most asked questions
Scroll your WhatsApp and write down the ten questions you answer every day, with the exact answer you normally give. That single document removes most of your daily typing, and it is usually enough to launch with.
Give it boundaries in writing
What it must never discuss, what it must never promise, when it must fetch a human, and what discount it is allowed to mention. Clear limits are what make an agent safe to leave alone at night.
Review the transcripts for a week
Read what it got wrong and fix the source document, not the model. After a week, most businesses reach a point where the agent handles the large majority of first messages without anybody intervening.
Keep the human visible
Customers are fine with automation that is fast and honest. A quick line offering to connect a colleague, and a staff member who genuinely appears when asked, is what keeps the goodwill.
Hire the staff member who never sleeps
Upload your price list and the agent is ready in an afternoon.