DMly
Clinic appointment system in Nigeria

A clinic appointment system on WhatsApp, without the front desk queue

Bookings in chat, reminders that cut no-shows, refill nudges every thirty days, and a private thread for results that never ends up in a group.

Appointment reminders Refill nudges Private by default HMO screening
Nigerian clinic receptionist helping a mother confirm an appointment
Appointment reminders
The basics

How a clinic appointment system works in Nigeria

Most patients already try to book by WhatsApp or phone. A system answers them without tying up the front desk.

Patients book in the chat The patient picks the service, the doctor and a free time inside WhatsApp, instead of waiting for someone to pick up the phone.
Each doctor has their own schedule The clinic appointment system shows only real availability, so the front desk is not juggling a paper diary and three phones.
Reminders cut missed appointments A reminder the day before lets patients confirm or move their slot, so a missed appointment becomes a moved one.
Conversations stay one to one Every message is between the clinic and that patient, in their own thread, never in a group chat.
The problem

What clinics spend their front desk on

Phone queue Three lines, one receptionist Booking, rescheduling and HMO questions all arrive by phone at the same time every morning.
No-shows Empty consulting slots A reminder the day before is the single biggest fix for missed appointments in any clinic.
HMO confusion Plan not covered, after arriving Asking which HMO before the visit saves an argument at the desk and a wasted trip.
Missed refills Chronic patients drift off treatment A thirty day nudge keeps patients on medication and keeps your pharmacy revenue steady.
Results delivery Sensitive results, careless channels Private one to one threads, logged and traceable, instead of a group or a hurried phone call.
Follow-ups Nobody checks in after discharge A simple check-in message after a procedure improves outcomes and brings patients back.
Getting started

How to set up a clinic appointment system in Nigeria

Step 1 Add services and doctors Consultations, tests and procedures, with the doctors who offer them and their hours.
Step 2 Decide on deposits Take a deposit for procedures that block a long slot, through Paystack or Flutterwave.
Step 3 Turn on reminders and follow-ups A reminder before the visit and a follow-up after it.
Step 4 Give the front desk the inbox Staff answer from one shared inbox, with an AI agent handling opening hours, directions and prices.
Side by side

A paper diary against a clinic appointment system

What you need Phone and paper diary DMly clinic appointment system
Booking Phone call during opening hours In WhatsApp, any time
Missed appointments Found out on the day Reminder the day before
Front desk load Phones and walk-ins at once Routine questions answered automatically
Follow-ups If someone remembers Sent on schedule
Patient messages Personal phones and groups One private thread per patient
The journey

A booking taken without the phone ringing

NG Ngozi WhatsApp Business API
Good morning, I want to see a dentist this week. Good morning. Are you using an HMO or paying directly? Hygeia Hygeia is accepted ✅ Dr Bello has Tuesday 10:00 am and Thursday 2:00 pm free. Which should I book? Booked for Tuesday 10:00 am. Please bring your HMO card and arrive 10 minutes early.
Screened before arrival HMO, department and reason for visit captured so the desk is ready for them.
Reminded, so they come Confirmation now, reminder the day before, with your address and what to bring.
Urgent cases escalate Anything urgent is flagged to a human immediately and never left to automation.
Patient journey

Every stage handled in one thread

01 Enquiry Services, consultation fees, HMO acceptance and opening hours answered instantly.
02 Booking Real slots by department and doctor, with the reason for visit captured.
03 Reminder A confirmation and a day-before reminder with directions and what to bring.
04 After care Results delivered privately, follow-up consultations offered, and a check-in message after a procedure.
05 Ongoing Refill nudges every thirty days and an annual check-up reminder.
The benefit

What it means for the practice

Nigerian doctor and clinic administrator reviewing follow-ups
A calmer front desk Routine booking and HMO questions never reach a human, so your team handles patients in the building. Fuller clinic days Reminders cut no-shows, and cancellations get offered to the next patient automatically. Better adherence Refill and follow-up nudges keep chronic patients on treatment. A clean audit trail Every message logged against the patient record, with access by staff login.
Typical impact

What clinics on DMly see

55% Fewer no-shows with day-before reminders.
30 d Refill nudge cycle, fully automatic.
2x Bookings taken outside office hours.
0 Patient details in any group chat.
Also handles

Pharmacy and diagnostics

Pharmacy Prescription orders in chat Patients send a prescription photo, your pharmacist quotes in naira, and payment and delivery happen in the same thread.
Diagnostics Test bookings and results Home sample collection booked by slot, results delivered privately, and a follow-up consultation offered.
Records Everything on the patient record Past visits, payments and conversations in one place, searchable by name or number.
Why DMly

Why Nigerian businesses choose DMly

What your customers already do on WhatsApp, Instagram and Facebook, handled in one place and priced in naira.

01Priced in nairaPlans from ₦29,000 a month, and Meta's message costs explained in naira before you send.
02The official WhatsApp APIRuns on Meta's official WhatsApp Business API, on your own number.
03Every channel, one inboxWhatsApp, Instagram, Facebook, TikTok, Telegram, SMS and website chat, answered by one team.
04Bookings and payments in the chatTake bookings, send invoices and share Paystack payment links without leaving the conversation.
05Set up for you, freeTell us what you want to automate and we build it with you, including help with Meta business verification.
06People you can reachCall or WhatsApp our team on 0806 121 1164.
Start your 7-day free trialChat with us on WhatsAppNo card needed for the trial. Setup help is free.
Questions

Clinic appointment system in Nigeria: what clinics ask

Can patients book clinic appointments on WhatsApp?
Yes. They message the clinic number, choose a service, a doctor and a time, and the booking lands in the calendar.
Are patient conversations private?
Each patient has their own one-to-one thread with the clinic, and only staff you give access to can see it.
Can it send reminders and follow-ups?
Yes. A reminder before the appointment and follow-ups after it, on the schedule you set.
How much does a clinic appointment system cost in Nigeria?
DMly plans start at ₦29,000 a month. Meta bills each WhatsApp message separately: about ₦8.92 for a reminder or confirmation and about ₦68.66 for a promotion, and DMly adds nothing.
Keep going

Built for the front desk

Bookings WhatsApp booking system Live availability, deposits and reminders. Team inbox One inbox for the front desk Every staff member on one number. AI agents Answer the routine questions Opening hours, directions and prices, at any hour. Reviews Get more Google reviews Ask after a good visit.

Give your front desk their day back

No card needed. Our team gets on a call and sets it up with you, wherever you are in Nigeria.

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