Nigeria
For clinics, hospitals and pharmacies
Appointments and follow-ups without the front desk queue
Bookings in chat, reminders that cut no-shows, refill nudges every thirty days, and a private thread for results that never ends up in a group.
Appointment reminders
Refill nudges
Private by default
HMO screening
The problem
What clinics spend their front desk on
Phone queue
Three lines, one receptionist
Booking, rescheduling and HMO questions all arrive by phone at the same time every morning.
No-shows
Empty consulting slots
A reminder the day before is the single biggest fix for missed appointments in any clinic.
HMO confusion
Plan not covered, after arriving
Asking which HMO before the visit saves an argument at the desk and a wasted trip.
Missed refills
Chronic patients drift off treatment
A thirty day nudge keeps patients on medication and keeps your pharmacy revenue steady.
Results delivery
Sensitive results, careless channels
Private one to one threads, logged and traceable, instead of a group or a hurried phone call.
Follow-ups
Nobody checks in after discharge
A simple check-in message after a procedure improves outcomes and brings patients back.
The journey
A booking taken without the phone ringing
Screened before arrival
HMO, department and reason for visit captured so the desk is ready for them.
Reminded, so they come
Confirmation now, reminder the day before, with your address and what to bring.
Urgent cases escalate
Anything urgent is flagged to a human immediately and never left to automation.
Patient journey
Every stage handled in one thread
01
Enquiry
Services, consultation fees, HMO acceptance and opening hours answered instantly.
02
Booking
Real slots by department and doctor, with the reason for visit captured.
03
Reminder
A confirmation and a day-before reminder with directions and what to bring.
04
After care
Results delivered privately, follow-up consultations offered, and a check-in message after a procedure.
05
Ongoing
Refill nudges every thirty days and an annual check-up reminder.
The benefit
What it means for the practice
A calmer front desk
Routine booking and HMO questions never reach a human, so your team handles patients in the building.
Fuller clinic days
Reminders cut no-shows, and cancellations get offered to the next patient automatically.
Better adherence
Refill and follow-up nudges keep chronic patients on treatment.
A clean audit trail
Every message logged against the patient record, with access by staff login.
Typical impact
What clinics on DMly see
55%
Fewer no-shows with day-before reminders.
30 d
Refill nudge cycle, fully automatic.
2x
Bookings taken outside office hours.
0
Patient details in any group chat.
Also handles
Pharmacy and diagnostics
Pharmacy
Prescription orders in chat
Patients send a prescription photo, your pharmacist quotes in naira, and payment and delivery happen in the same thread.
Diagnostics
Test bookings and results
Home sample collection booked by slot, results delivered privately, and a follow-up consultation offered.
Records
Everything on the patient record
Past visits, payments and conversations in one place, searchable by name or number.
Give your front desk their day back
No card needed. Our Abuja team gets on a call and sets it up with you.