Nigeria
Unified team inbox
Every channel, one inbox, no missed messages
WhatsApp, Instagram, Facebook, TikTok, Telegram, SMS, Google and your website chat in a single queue your whole team works from, with assignment, notes and a full customer history.
Seven channels in one
Assign and tag
Internal notes
Full history
Inside the inbox
Built for a Nigerian team, not a call centre
Assignment
Every chat has an owner
Route by channel, branch or service. Nothing sits unanswered because everybody assumed somebody else had it.
Notes
Talk to your team, privately
Mention a colleague inside the chat. The customer never sees it.
Customer profile
The whole story on one screen
Past visits, payments, bookings, notes and which channels they use, all beside the conversation.
Templates
Saved replies for what you repeat
Prices, directions to the shop, delivery fees and account details, one tap away.
Shifts
Office hours and away messages
Set opening hours per branch, and let the AI cover the night shift.
Reports
Response time per agent
See who is fast, who is slow and where conversations stall before they turn into money.
Handover
AI answers first, your team closes
The agent handles the repetitive questions and hands over the moment a real person is needed, with the full thread attached.
No repeating
Your staff member sees everything the AI already said and everything the customer already told it.
Instant escalation
Any word you choose, or a frustrated customer, triggers a handover and a notification.
Take back over
Once the human is done, the automation resumes for reminders and follow-ups.
Watch it work
One customer, three channels, one thread
She found you on Instagram in March, messaged Google Business in May, and bought on WhatsApp in June. Your staff see one person.
No "who is this?"
Past orders, deposits, no-shows and notes sit beside the chat, so nobody asks a returning customer to explain themselves.
Assignment, not guesswork
Route by channel, branch or service. Every chat has an owner and an SLA timer.
Internal notes stay internal
Mention a colleague, leave context, hand over cleanly. The customer never sees it.
Going deeper
What actually changes when the phone stops being passed around
One number, many hands
The business phone in a drawer is a single point of failure: one person, one battery, one set of eyes. With the API, your receptionist, your manager and your sales lead all answer from the same number simultaneously, and nobody is waiting for someone to put the phone down.
Nothing sits unanswered for hours
Unassigned chats, SLA timers and overdue filters make the pile visible. A manager can see at a glance that four chats have waited more than ten minutes, which is a fixable problem rather than an invisible one.
Staff accountability without hovering
Reports per staff member: chats handled, median response time, bookings created, payments collected. It ends the argument about who is actually working, and it shows you who deserves the raise.
Handover is a login, not a handover
When someone resigns, the conversations, contacts and notes stay with the business. You disable one login. No exported chats, no lost customer numbers, no calling around to find out what was promised.
Quiet hours that are respected
Staff get their evenings back because the AI agent covers the night shift, books appointments and flags only what genuinely needs a person. You wake up to a queue that has already been triaged.
Inside the inbox
The four tools your team will use every hour
Saved replies
Your best answers, one keystroke away
Price lists, directions, delivery fees, account details and policies as snippets with variables. New staff sound like your best staff on their first morning.
Stop passing one phone around the shop
Give every staff member their own login and see exactly who answered what.