Nigeria
Shared WhatsApp inbox
A WhatsApp team inbox for Nigerian businesses
One WhatsApp team inbox for your whole staff, with Instagram, Facebook, TikTok, Telegram, SMS and your website chat in the same queue. Assign chats, leave notes and see the full customer history, so no message is missed.
Seven channels in one
Assign and tag
Internal notes
Full history
One shared inbox
The basics
Why Nigerian businesses move to a WhatsApp team inbox
The WhatsApp Business app was built for one person on one phone. A busy shop is not one person.
One phone becomes a bottleneck
When every enquiry lands on the manager’s phone, customers wait for that one person to finish what they are doing. A WhatsApp team inbox lets everyone on shift answer from the same business number at the same time.
Chats stop disappearing with staff
When a sales rep leaves and takes the phone, the conversations go too. In a team inbox the history belongs to the business: every message, note, booking and payment stays on the customer’s record.
Every channel in one place
Nigerian customers message on WhatsApp, comment on Instagram, send a Facebook message and text when data runs out. The inbox puts all of them in one queue, so nobody has to check five apps.
Your phone can stay in the loop
With coexistence, the WhatsApp Business app keeps working on your phone, and replies you send from it appear in the shared inbox. There is also the DMly mobile app for answering on the move.
Inside the inbox
Built for a Nigerian team, not a call centre
Assignment
Every chat has an owner
Route by channel, branch or service. Nothing sits unanswered because everybody assumed somebody else had it.
Notes
Talk to your team, privately
Mention a colleague inside the chat. The customer never sees it.
Customer profile
The whole story on one screen
Past visits, payments, bookings, notes and which channels they use, all beside the conversation.
Templates
Saved replies for what you repeat
Prices, directions to the shop, delivery fees and account details, one tap away.
Shifts
Office hours and away messages
Set opening hours per branch, and let the AI cover the night shift.
Reports
Response time per agent
See who is fast, who is slow and where conversations stall before they turn into money.
Getting started
How to set up a WhatsApp team inbox in Nigeria
Most businesses are answering from the shared inbox the same week.
Step 1
Connect your WhatsApp number
Your existing business number moves onto the official API, so customers keep the number they saved. We help with Meta verification on a call.
Step 2
Add the other channels
Connect Instagram, Facebook, TikTok, Telegram, SMS and the website chat widget. Each one lands in the same queue.
Step 3
Invite your team and set the rules
Give each staff member a login and route chats by channel or by number.
Step 4
Let automation take the first reply
An AI agent answers routine questions and hands over to a person, with the conversation attached, the moment it is needed.
Side by side
The WhatsApp Business app against a WhatsApp team inbox
Both use WhatsApp. Only one is built for a team.
Handover
AI answers first, your team closes
The agent handles the repetitive questions and hands over the moment a real person is needed, with the full thread attached.
No repeating
Your staff member sees everything the AI already said and everything the customer already told it.
Instant escalation
Any word you choose, or a frustrated customer, triggers a handover and a notification.
Take back over
Once the human is done, the automation resumes for reminders and follow-ups.
Watch it work
One customer, three channels, one thread
She found you on Instagram in March, messaged Google Business in May, and bought on WhatsApp in June. Your staff see one person.
No "who is this?"
Past orders, deposits, no-shows and notes sit beside the chat, so nobody asks a returning customer to explain themselves.
Assignment, not guesswork
Route by channel, branch or service. Every chat has an owner and an SLA timer.
Internal notes stay internal
Mention a colleague, leave context, hand over cleanly. The customer never sees it.
Why DMly
Why Nigerian businesses choose DMly
What your customers already do on WhatsApp, Instagram and Facebook, handled in one place and priced in naira.
01Priced in nairaPlans from ₦29,000 a month, and Meta's message costs explained in naira before you send.
02The official WhatsApp APIRuns on Meta's official WhatsApp Business API, on your own number.
03Every channel, one inboxWhatsApp, Instagram, Facebook, TikTok, Telegram, SMS and website chat, answered by one team.
04Bookings and payments in the chatTake bookings, send invoices and share Paystack payment links without leaving the conversation.
05Set up for you, freeTell us what you want to automate and we build it with you, including help with Meta business verification.
06People you can reachCall or WhatsApp our team on 0806 121 1164.
Start your 7-day free trialChat with us on WhatsAppNo card needed for the trial. Setup help is free.
Questions
WhatsApp team inbox in Nigeria: what owners ask
Can several people use one WhatsApp number in Nigeria?
Yes, on the WhatsApp Business API. Every staff member logs into the team inbox and answers from the same business number, at the same time.
How many team members can I add?
Starter includes three seats, Growth six and Premium fifteen. Extra seats are ₦6,500 a month each.
Can I still reply from my phone?
Yes. With coexistence you keep the WhatsApp Business app on your phone and those replies show up in the inbox. Staff can also answer from the DMly mobile app.
Do customers see which staff member replied?
They see your business name. Inside the inbox you can see exactly who answered, and when.
What does a WhatsApp team inbox cost in Nigeria?
Plans start at ₦29,000 a month, with three seats. Meta bills WhatsApp messages separately, at the Nigeria rate, and DMly adds nothing to them.
Keep going
Make your WhatsApp team inbox work harder
AI agents
Answer the first message instantly
An agent trained on your prices replies in seconds and hands over to your team.
Bookings
Book appointments in the chat
Show real availability and take a deposit without leaving the thread.
Payments
Collect naira in the same thread
Paystack and Flutterwave links with the receipt posted back.
Automation
Automate the follow-ups
Reminders and follow-ups that run without anyone remembering to send them.
Going deeper
What actually changes when the phone stops being passed around
One number, many hands
The business phone in a drawer is a single point of failure: one person, one battery, one set of eyes. With the API, your receptionist, your manager and your sales lead all answer from the same number simultaneously, and nobody is waiting for someone to put the phone down.
Nothing sits unanswered for hours
Unassigned chats, SLA timers and overdue filters make the pile visible. A manager can see at a glance that four chats have waited more than ten minutes, which is a fixable problem rather than an invisible one.
Staff accountability without hovering
Reports per staff member: chats handled, median response time, bookings created, payments collected. It ends the argument about who is actually working, and it shows you who deserves the raise.
Handover is a login, not a handover
When someone resigns, the conversations, contacts and notes stay with the business. You disable one login. No exported chats, no lost customer numbers, no calling around to find out what was promised.
Quiet hours that are respected
Staff get their evenings back because the AI agent covers the night shift, books appointments and flags only what genuinely needs a person. You wake up to a queue that has already been triaged.
Inside the inbox
The four tools your team will use every hour
Saved replies
Your best answers, one keystroke away
Price lists, directions, delivery fees, account details and policies as snippets with variables. New staff sound like your best staff on their first morning.
Stop passing one phone around the shop
Give every staff member their own login and see exactly who answered what.