Nigeria
Reputation management
More five star reviews, asked for at the right moment
Ask an hour after a happy visit on the channel they already use, and people say yes. DMly automates the request, drafts your replies and shows your rating climbing week by week.
Automatic review requests
Google and Facebook
AI review replies
Rating dashboard
The system
Reviews as a routine, not a favour
Timing
One hour after the visit
Not next week. The request goes out while they are still admiring the result.
Filtering
Catch unhappy customers first
Ask how it went. Happy customers get the review link, unhappy ones get your manager, privately.
Replies
Respond to every review
AI drafts a reply in your tone within minutes, which Google rewards and customers notice.
Tracking
Rating and velocity
See rating, new reviews per week and which branch or staff member earns the most stars.
The numbers
What a review routine does in eight weeks
Across Nigerian salons, clinics, gyms and restaurants running automated review requests.
4.9
Typical rating, up from 4.4
3x
More reviews per month
68%
Ask-to-review conversion within the hour
41%
More map views for the location
Going deeper
Reviews are local SEO, and local SEO is money
Recency beats volume
Two hundred reviews from 2022 look worse than forty from this quarter. Google favours businesses with a steady stream, and so do customers, who scroll to check whether you are still good. A routine that asks every satisfied customer keeps the stream flowing without anybody having to remember.
Ask at the moment of relief
One hour after the visit, the treatment, the delivery or the meal. Not the next week, when the feeling has faded. DMly triggers on completed appointments and delivered orders, so timing is automatic.
Catch the unhappy ones privately first
A quick private "how was it?" gives a dissatisfied customer somewhere to vent that is not Google. You get the chance to fix it, and the public review that follows is usually written by someone you have already won back.
Answer every review, in your own voice
Thanking a five-star reviewer takes ten seconds and makes the next reader trust you. Answering a one-star calmly, with a specific remedy, does more for your reputation than the complaint costs you. DMly drafts both and waits for your approval.
Put the good ones to work
Reviews are content. Use the best ones on your website, in your Instagram highlights, in your broadcasts and on your prices page. A quote from a real customer in Surulere sells better than any copy you or we could write.
Questions
Reviews
Which platforms?
Google Business Profile primarily, plus Facebook ratings, and TripAdvisor for hospitality.
Can we filter out bad reviews?
No, and any tool promising that risks your profile. We help you catch problems early and respond well.
Who writes the responses?
DMly drafts, you approve. You can also set certain replies, like thanking five-star reviews, to go automatically.
Will customers be spammed?
One request, one reminder, never again. Customers who already reviewed are excluded automatically.
Become the highest rated business in your area
Reviews are local SEO. Ask properly and the map result follows.