DMly
WhatsApp ordering for restaurants in Nigeria

WhatsApp ordering and reservations for Nigerian restaurants

Menu as a tappable list, orders confirmed with payment before dispatch, reservations that do not clash, and a Friday broadcast that fills the lounge.

Menu in chat Pay before dispatch Table reservations Rider updates
Nigerian restaurant owner welcoming guests with reservations
From menu to order
The basics

How WhatsApp ordering works for restaurants in Nigeria

Your customers already order by WhatsApp. The difference is whether you take those orders by hand or properly.

The menu lives in the chat Customers see your menu and prices inside WhatsApp and choose what they want, instead of asking "what do you have today?" and waiting.
Payment before the food leaves An order is confirmed with a Paystack or Flutterwave link, so the kitchen only cooks what is already paid for.
Reservations without clashes Table bookings are taken in the same chat, against the times and capacity you set.
A broadcast that fills quiet nights Send the Friday special or a new menu to customers who opted in, segmented by area, and take the orders that come back.
The problem

Where food businesses lose orders

Screenshot menus Nobody can read your PDF A blurry menu screenshot means five back and forth messages before anybody orders anything.
Wrong orders Typed orders get mixed up Tap-to-order removes the guesswork about quantity, size and which branch.
Chasing payment Food goes out unpaid Riders leave before money lands and you spend the evening chasing transfers that never come.
Double bookings Two groups, one table Reservations in a WhatsApp group and a notebook clash at exactly the wrong moment on Saturday night.
Quiet weekdays No way to fill Tuesday You have thousands of past customers and no way to reach them with today’s special.
No reviews Happy customers say nothing They loved the food and never told Google, so the shop down the road outranks you.
Getting started

How to set up WhatsApp ordering for your restaurant in Nigeria

Step 1 Load your menu Dishes, prices in naira and what is available today.
Step 2 Add your delivery fees Give the AI agent your delivery fees by area, so customers are quoted the right charge.
Step 3 Connect payment Paystack or Flutterwave, so orders are paid before dispatch.
Step 4 Let an AI agent take the rush It answers menu and delivery questions at lunch and late at night, and hands tricky orders to your team.
Side by side

Taking orders by hand against WhatsApp ordering with DMly

What you need Orders by hand DMly WhatsApp ordering
"What do you have today?" Type the menu again Menu shown in the chat
Order mistakes Copied from voice notes A clear order summary
Payment Account number, then checking alerts Payment link, confirmed automatically
Lunch rush Messages pile up AI agent answers the routine questions
Quiet nights Hope A broadcast to opted-in customers
The journey

An order taken, paid and dispatched in one thread

EM Emeka WhatsApp Business API
Good afternoon. Are you delivering to Wuse 2 today? Yes we are 🛵 Delivery to Wuse 2 is ₦1,500 and takes about 40 minutes. Tap below to see today’s menu. Jollof and grilled chicken x2 Jollof rice and grilled chicken x2 — ₦12,000 Delivery — ₦1,500 Total ₦13,500 Pay here and the kitchen starts: paystack.com/dmly/ng Payment received ✅ Your food leaves the kitchen at 2:20pm. Rider: Musa, 0803 000 0000.
The menu is tappable A list message shows today’s items with naira prices, so nobody asks what is available.
Payment clears first The order only prints in the kitchen once the transfer or card payment is confirmed.
They know where the food is Dispatch and rider details are sent automatically, so nobody calls the restaurant to ask.
Customer journey

From hungry to reordering

01 They find you Instagram, TikTok or Google. One tap opens WhatsApp with your menu already loading.
02 They order Tappable menu, quantities, branch and delivery address confirmed without a single phone call.
03 They pay Payment link in chat, receipt in chat, and the kitchen ticket only opens once it clears.
04 They eat Dispatch notice, rider name and number, then a message when the order is delivered.
05 They come back A review request after the meal, and the Friday special sent to everyone who ordered this month.
The benefit

What the kitchen and the front of house gain

Nigerian chef and restaurant manager coordinating an order
Nobody is glued to the phone The agent handles delivery fees, opening hours and menu questions so your staff handle food. Cash is collected upfront No more chasing transfers after the rider has already left with the food. Quiet nights get busy One broadcast to past customers at 4pm on a Friday moves more covers than a week of posting. You see what sells Orders by item, branch and channel, so you cook what people actually buy.
Typical impact

What food businesses see on DMly

40% More orders completed when the menu is tappable instead of a screenshot.
100% Of delivery orders paid before dispatch.
4 min Average time from first message to a paid order.
2x Reviews collected once requests are automatic.
Why DMly

Why Nigerian businesses choose DMly

What your customers already do on WhatsApp, Instagram and Facebook, handled in one place and priced in naira.

01Priced in nairaPlans from ₦29,000 a month, and Meta's message costs explained in naira before you send.
02The official WhatsApp APIRuns on Meta's official WhatsApp Business API, on your own number.
03Every channel, one inboxWhatsApp, Instagram, Facebook, TikTok, Telegram, SMS and website chat, answered by one team.
04Bookings and payments in the chatTake bookings, send invoices and share Paystack payment links without leaving the conversation.
05Set up for you, freeTell us what you want to automate and we build it with you, including help with Meta business verification.
06People you can reachCall or WhatsApp our team on 0806 121 1164.
Start your 7-day free trialChat with us on WhatsAppNo card needed for the trial. Setup help is free.
Questions

WhatsApp ordering for restaurants in Nigeria: what owners ask

Can it handle more than one branch?
Yes. Customers pick the branch, and the order, payment and rider details route to that branch only.
Does it work with my POS?
Orders can be exported or pushed to Google Sheets, and we integrate with common Nigerian POS tools on request.
What about reservations?
Table availability, group size and a deposit for large bookings, all in chat with a reminder on the day.
Can customers order food on WhatsApp in Nigeria?
Yes. They message your business number, see the menu, order and pay in the same chat.
Can I take table reservations too?
Yes. Reservations are bookings against the times and capacity you set.
How much does WhatsApp ordering cost?
DMly plans start at ₦29,000 a month. Meta bills each WhatsApp message separately: about ₦8.92 for a reminder or confirmation and about ₦68.66 for a promotion, and DMly adds nothing.
Do I still need Chowdeck or Glovo?
Many restaurants keep them for discovery. WhatsApp ordering is for the customers who already know you, with no commission on the order.
Keep going

Built for a busy kitchen

Templates Ten WhatsApp messages for restaurants Menu, order summary, payment link and dispatch note. Payments Collect payments on WhatsApp Paystack and Flutterwave links with receipts. Broadcasts WhatsApp broadcast in Nigeria Fill quiet nights with the Friday special. AI agents WhatsApp AI chatbot Answers the lunch rush in seconds.

Fill tables and take orders in the chat

No card needed. Our team gets on a call and sets it up with you, wherever you are in Nigeria.

Start free trial Book a demo