Most messaging tools stop at the message.
Getting the reply out is the easy half. The money is in what happens next: the slot that gets booked, the deposit that gets paid, the invoice that gets settled and the review that gets left. DMly does that part too.
One platform beats five that nearly talk to each other.
Nearly every tool on this page is good at one thing. Some are excellent at the WhatsApp Business API. Some own Instagram DM automation. Some build a genuinely nice shared inbox.
The trouble starts after the conversation. The booking lives in a calendar app. The deposit lives in a payment link. The invoice lives in accounting software. The review request never gets sent because it is somebody's job to remember, and nobody remembers.
DMly runs all of it in one place. Eight channels land in one inbox against one customer record, and the booking, the deposit, the invoice and the review request happen inside the same conversation.
Eight channels, one customer
WhatsApp, Instagram, Messenger, TikTok, Telegram, SMS, live chat and Google Business Profile land in one inbox, against one profile with one history. Nobody has to ask a returning customer to repeat themselves.
The whole job, not just the chat
Appointments with staff, services and real availability. Deposits and invoices collected in the thread. Automatic Google review requests once the job is done. All included, on every plan.
Priced for a local business
From $29 a month with every channel switched on, not a base plan with the useful parts sold back to you. Extra numbers are a flat add-on, and WhatsApp conversation costs go to Meta at their rates with no markup.
DMly against the three you are most likely weighing up
Wati is the default answer for the WhatsApp Business API. ManyChat owns Instagram and Messenger DM automation. respond.io is the reference point for one shared omnichannel inbox. Each is strong at its own job.
Competitor columns reflect what each vendor publishes about its own product, checked August 2026. Plans and features change, so check the current version before you decide. Our full working is in the head-to-heads below.
Four questions worth asking any platform on this page
What is the real monthly total? Count the base plan, the per-seat charges, the add-ons that turn out to be mandatory, and the separate booking, invoicing and review tools you will still be paying for.
What happens when you add a second number? Some platforms sell one number per plan and price a second one like a second account.
Does automation work on every channel, or just WhatsApp? Plenty of tools automate WhatsApp properly and leave Instagram and Messenger as an inbox you still staff by hand.
Who pays for WhatsApp conversations? Meta charges per conversation. Some platforms add a markup on top of it. DMly passes Meta's rates through unchanged.
Stop paying four tools to nearly work together.
From $29 a month with every channel switched on. Seven day free trial, no card needed.
